Pos5/FNB: After payment there is an error prompt “Failed to open port:”

Question :

After completing my payment, I have receive error prompt as shown below.

Failed to open port:

Possible Reason :

Most probably user had linked the cash drawer to the wrong COM port or possibly they do not have cash drawer.

Solution :

1a. Login POS > More Function > Configuration Setting > Document Control 2 tab > check the Cash Drawer > OK

1b. Login FnB > More Function > Settings > Configuration Setting > Document Control 2 tab > check the Cash Drawer > OK

Note:

Please leave this blank if you do not have cash drawer.

2. Click OK and relaunch the application.

By: CK 20240815, Jacky 20240830 [000502]

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