Troubleshooting: Bonus point not calculated in sales transaction

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Question : I’ve set bonus point entitlement in item maintenance. Why there is no bonus point calculated in sales transaction?

Version : 1.8 / 1.9 / 2.0

Point not cal1.png


Possible Reason (1) :

The debtor of sales transaction is not entitled to ‘Has Bonus Point’ (setting at Debtor Maintenance).


Solution (1) :

Edit the debtor, go to Others tab and enable ‘Has Bonus Point’.


Point not cal2.png



Possible Reason (2) :

The debtor is not tied to any member number.


Solution (2) :

You need to assign a Member No. from More Header 2.


Point not cal3.png


You may create new Member at Bonus Point > Member Maintenance, and assign the respective debtor account number. In such way the member number will auto assign to that debtor.


Point not cal4.png



Possible Reason (3) :

You did not set the Bonus Point Calculation Option in Options.


Solution (3) :

Go to Tools > Options > Invoicing > Bonus Point, since you’ve set bonus point calculation to base on each item quantity, so you need to set ‘Calculate Bonus Points based on Item’s Quantity’, then click on OK and re-login AutoCount.


Point not cal5.png


Now, the bonus point is calculated.

Point not cal6.png



By : Soh Wee 200312, Lay Swan 200323, P200324


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