Troubleshooting: Our Invoice No. is blank in Credit Note that was transferred from Invoice

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Question: After transferred Invoice to Credit Note, ‘Our Invoice No.’ column is not auto filled with the invoice number. Why?

Version: 1.8 / 1.9 / 2.0

Missing our invno1.png

Possible Reason:

The option of ‘Transfer Document Information’ was not enabled while transferring document.

Missing our invno2.png


For the invoice number to be automatically filled in ‘Our Invoice No.’ column, the option ‘Transfer Document Information’ must be enabled.

1) Un-transfer (uncheck) the Invoice and click on OK then redo the Transfer, but make sure to check the checkbox of ‘Transfer Document Information’ before clicking on OK to complete the transfer.

Missing our invno3.png

2) And the result, ‘Our Invoice No.’ column is filled with the invoice number.

Missing our invno4.png

By: Jodie 221109, Lay Swan 221124, P221125

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