Troubleshooting: Preview Report Error – Access is Denied

From AutoCount Resource Center

Question: When I preview report, there is an error prompted “Access is Denied”. Why?

Version: 1.8 / 1.9 / 2.0

Preview access denied1.png

Possible Reason :

Temp folder (C:\Users\User\AppData\Local\Temp) is not granted permission.

Preview access denied2.png

Solution :

Grant full permission for Temp folder.

1) Open File Explorer, key in %Appdata% at file path and press Enter.

Preview access denied3.png

2) Click on AppData at the path, and double click to open Local folder.

Preview access denied4.png

3) Right click on Temp folder and select Properties.

Preview access denied5.png

4) At the Security tab, click on Edit and Add to add new user called Everyone. Then click on OK.

Preview access denied6.png

Preview access denied7.png

5) Check all to Allow all permissions and click on Apply and OK.

Preview access denied8.png

6) Re-login AutoCount and the user should be able to preview report now.

By: Kai Chen 210430, Lay Swan 210520, P210526

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