Troubleshooting: Return Cheque error - Total Returned Cheque’s Payment Amount not equal to Total RCHQ Amount

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Question : When I try to do return cheque and save, error message prompted: “Total Returned Cheque’s Payment Amount not equal to Total RCHQ Amount.” Why?

Version : 1.8 / 1.9 / 2.0

Rchq error1.png

Possible Reason :

When the system try to generate reversed transaction of returned cheque, it was unable to determine which detail account the amount is returned for.

Solution :

You must specify the RCHQ Amount on the affected accounts (that you want to reverse).

Rchq error2.png

After Save, check the posting details at View > View Posting Details.

Rchq error3.png

By : Jacky 190228, Lay Swan 190517, P190523

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