Troubleshooting: Preview Consolidated Report error - Unable to read USB Key

Question : When I try to preview Consolidated Report, error message prompted: Unable to read USB Key. Why?

Version : 1.8 / 1.9

Possible Reason (1) :

The version of your AutoCount Accounting and USB Key Monitor is not compatible.

Possible Reason (2) :

USB key configuration is not maintained correctly.

Solution (1) :

Check for the version and make sure your program, backup server and USB Key Monitor version are compatible.

Please refer to the below link for the dongle matching guide.

Media:Dongle_Matching_Guide.pdf

Solution (2) :

Go to Tools > USB Key Configuration. If this is a client PC, make sure it’s set as Remote and the server IP is correct. For Server, you need to install Backup server and USB Key Monitor too.

By : Zhi Lin 200713, Lay Swan 200721, P200721

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