Category:AutoCount Accounting 2.0:FAQTroubleshoot: Difference between revisions
Category:AutoCount Accounting 2.0:FAQTroubleshoot (view source)
Revision as of 01:36, 2 May 2024
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#[[Accounting 2.0 - Stock: Audit trail did not record the Event Message when edit price book/customer/supplier/opening balance in Stock Item Maintenance|Audit trail did not record the Event Message when edit price book/customer/supplier/opening balance in Stock Item Maintenance]] -(Aimi/LS/P)
#[[Accounting 2.0 - Stock: Access Denied when add new batch number in Stock Assembly|Access Denied when add new batch number in Stock Assembly]] -(Ben/LS/P)
#[[Accounting 2.0 - Stock: Item Level by location-Input string was not in a correct format error when filter Level Type|Item Level by location-Input string was not in a correct format error when filter Level Type]] -(PY/LS/P)
#[[Accounting 2.0 - Stock: Item Price Book - Why does system keep 2 records for a debtor on a same item code|Item Price Book - Why does system keep 2 records for a debtor on a same item code]] -(LS/P)
#[[Accounting 2.0 - Stock: Item selling price did not update correctly according to the Cost and Markup %|Item selling price did not update correctly according to the Cost and Markup %]] -(LS/P)
#[[Accounting 2.0 - Stock: Price 2 reverts to zero after keyed in price|Price 2 reverts to zero after keyed in price]] -(PY/LS/P)
#[[Accounting 2.0 - Stock: Create Item BOM Maintenance error-The server supports maximum 2100 parameters|Create Item BOM Maintenance error-The server supports maximum 2100 parameters]] -(James/LS/P)
==Sales==
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#[[Accounting 2.0 - Sales: Item Selling Price did not follow Multi Pricing|Item Selling Price did not follow Multi Pricing]] -(PY/LS/P)
#[[Accounting 2.0 - Sales: Unable to view the document from View Flow|Unable to view the document from View Flow]] -(PY/LS/P)
#[[Accounting 2.0 - Sales: Edit Debit Note error (Being Knock Off)-This record was modified by ADMIN|Edit Debit Note error (Being Knock Off)-This record was modified by ADMIN]] -(Ben/LS/P)
#[[Accounting 2.0 - Sales: Why does the Advanced Quotation Status automatically change to Approved after saving it?|Why does the Advanced Quotation Status automatically change to Approved after saving it?]] -(Jod/LS/P)
#[[Accounting 2.0 - Sales: Unable to select batch number later than last sale date at Credit Note|Unable to select batch number later than last sale date at Credit Note]] -(Aimi/LS/P)
#[[Accounting 2.0 - Sales: Exception occurred at Invoice Column Changed Formula …Attempted to divide by zero|Exception occurred at Invoice Column Changed Formula …Attempted to divide by zero]] -(PY/LS/P)
#[[Accounting 2.0 - Sales: Layout saved with Sales Location but when reopen invoice the Sales Location field is missing|Layout saved with Sales Location but when reopen invoice the Sales Location field is missing]] -(Aimi/LS/P)
#[[Accounting 2.1 - Sales: Multi-Dimensional Sales Analysis error-Divide by zero error encountered|Multi-Dimensional Sales Analysis error-Divide by zero error encountered]] -(TN/LS/P)
#[[Accounting 2.0 - Sales: Missing Profit Calculator in Sales Transactions|Missing Profit Calculator in Sales Transactions]] -(Jod/LS/P)
#[[Accounting 2.1 - Sales: Document Transaction Tax Code () is transfer from different Tax Code category (SV-6)|Document Transaction Tax Code () is transfer from different Tax Code category (SV-6)]] -(CW/LS/JS)
==Purchase==
#[[Accounting 2.0 - Purchase: Why is Creditor Code auto assigned in Purchase Request?|Why is Creditor Code auto assigned in Purchase Request?]] -(Aim/LS/P)
#[[Accounting 2.0 - Purchase: Cash Purchase still warn on empty Supplier D/O|Cash Purchase still warn on empty Supplier D/O]] -(LS/P)
#[[Accounting 2.0 - Purchase: Purchase Request-Cannot have different Supplier Code in Item Detail|Purchase Request-Cannot have different Supplier Code in Item Detail]] -(JL/LS/P)
#[[Accounting 2.0 - Purchase: P/O transfer from S/O-detail Description 2 did not follow S/O's detail description 2|P/O transfer from S/O-detail Description 2 did not follow S/O's detail description 2]] -(CT/LS/P)
==General Maintenance==
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#[[Accounting 2.0 - Prompted Message: Error during upgrade to 2.0-Access to the path My AutoCount is denied |Error during upgrade to 2.0-Access to the path My AutoCount is denied ]]-(Ben/LS/P)
#[[Accounting 2.0 - Prompted Message: AutoCount Accounting Session has been expired and unable to re-register your session. ... Note: Fail to connect AutoCount Server Service |AutoCount Accounting Session has been expired and unable to re-register your session. ... Note: Fail to connect AutoCount Server Service ]] -(TN/LS/P)
#[[Accounting 2.0 - Prompted Message: Change Account No Error-The Delete statement conflicted with the REFERENCE constraint “FK_BonusPointRedemption_Debtor” |Change Account No Error-The Delete statement conflicted with the REFERENCE constraint “FK_BonusPointRedemption_Debtor” ]] -(Jod/LS/P)
#[[Accounting 2.0 - Prompted Message: Global Price Change - Invalid column name ‘LastUpdate’ |Global Price Change - Invalid column name ‘LastUpdate’ ]] -(Ben/LS/P)
#[[Accounting 2.0 - Prompted Message: The following item codes are not exist, save aborted. (Not Exist Item Code: XXXXXXXXXX) |The following item codes are not exist, save aborted. (Not Exist Item Code: XXXXXXXXXX) ]] -(TN/LS/P)
#[[Accounting 2.0 - Prompted Message: Cannot export to DOCX because the following assembly or one of its dependencies could not be loaded-DevExpress.RichEdit.v19.2.Export.dll |Cannot export to DOCX because the following assembly or one of its dependencies could not be loaded- DevExpress.RichEdit.v19.2.Export.dll ]] -(Aimi/LS/P)
#[[Accounting 2.0 - Prompted Message: Unable to send by WhatsApp-Unable to upload WhatsApp accounting file |Unable to send by WhatsApp-Unable to upload WhatsApp accounting file ]] -(CT/LS/P)
#[[Accounting 2.1 - Prompted Message: Preview report and Send by Email error-String cannot be of zero length. Parameter name : oldvalue |Preview report and Send by Email error-String cannot be of zero length. Parameter name : oldvalue]] -(CT/LS/P)
#[[Accounting 2.0 - Prompted Message: Design Report error-There is an error in XML document (0,0) |Design Report error-There is an error in XML document (0,0)]] -(PY/LS/P)
#[[Accounting 2.0 - Prompted Message: Load report error - The type of namespace name ‘Drawing’ does not exist in the namespace ‘DevExpress’ (are you missing an assembly reference?) |Load report error - The type of namespace name ‘Drawing’ does not exist in the namespace ‘DevExpress’ (are you missing an assembly reference?)]] -(Ang/LS/P)
#[[Accounting 2.0 - Prompted Message: Error Multiple definition of element ‘Master’ causes the content model to become ambiguous |Error Multiple definition of element ‘Master’ causes the content model to become ambiguous]] -(CT/LS/P)
#[[Accounting 2.0 - Prompted Message: Unable to save new transaction-Invalid column name ‘ToDocType’. Invalid column name ‘TransferedQty’ |Unable to save new transaction-Invalid column name ‘ToDocType’. Invalid column name ‘TransferedQty’]] -(CT/LS/P)
#[[Accounting 2.0 - Prompted Message: Unable to Send by WhatsApp-Error encountered while launching https://web.whatsapp.com |Unable to Send by WhatsApp-Error encountered while launching https://web.whatsapp.com]] -(Jod/LS/P)
#[[Accounting 2.1 - Prompted Message: Save Journal Error-Cannot perform ‘=’ operation on System.DateTime and System.String |Save Journal Error-Cannot perform ‘=’ operation on System.DateTime and System.String]] -(Jod/LS/P)
#[[Accounting 2.1 - Prompted Message: Change Item Code error - The DELETE statement conflicted with the REFERENCE constraint “FK_PosOrderDtl_ItemUOM” |Change Item Code error - The DELETE statement conflicted with the REFERENCE constraint “FK_PosOrderDtl_ItemUOM”]] -(Jod/LS/P)
#[[Accounting 2.0 - Prompted Message: Open Profit and Loss Statement error - Could not load file or assembly ‘AutoCount.FinancialReport…' |Open Profit and Loss Statement error - Could not load file or assembly ‘AutoCount.FinancialReport…']] -(PY/LS/P)
==Login Issue==
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#[[Accounting 2.0 - Login Issue: Login Error - Value cannot be null. Parameter name: value |Login Error - Value cannot be null. Parameter name: value ]] -(SW/LS/P)
#[[Accounting 2.0 - Login Issue: Primary Key Error when login |Primary Key Error when login ]] -(Aimi/LS/P)
#[[Accounting 2.0 - Login Issue: The network path was not found |The network path was not found ]] -(PY/LS/P)
#[[Accounting 2.0 - Login Issue: Login Error - Could not load file or assembly ‘AutoCount.Invoicing.Sales, Version=2.0.1.0, Culture=neutral, PublicKeyToken=null’ or one of its dependencies|Login Error - Could not load file or assembly ‘AutoCount.Invoicing.Sales, Version=2.0.1.0, Culture=neutral, PublicKeyToken=null’ or one of its dependencies]] -(Jod/LS/P)
==License==
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#[[Accounting 2.0 - License: Activate License - This product ID is used by other device|Activate License - This product ID is used by other device]] -(TN/LS/P)
#[[Accounting 2.0 - License: Activate License - Same device can only maintain 1 temporary product ID|Activate License - Same device can only maintain 1 temporary product ID]] -(TN/LS/P)
#[[Accounting 2.0 - License: Temporary product ID is not allowed to deactivate|Temporary product ID is not allowed to deactivate]] -(TN/LS/P)
#[[Accounting 2.0 - License: Unable to register license or get online license error-Authentication failed because the remote party has closed the transport stream|Unable to register license or get online license error-Authentication failed because the remote party has closed the transport stream]] -(CT/LS/P)
#[[Accounting 2.0 - License: Update USB (dongle) Key License error-The remote name could not be resolved : ‘autocountlicense.azurewebsites.net’|Update USB (dongle) Key License error-The remote name could not be resolved : ‘autocountlicense.azurewebsites.net’]] -(Ben/LS/P)
#[[Accounting 2.0 - License: Update USB (dongle) Key License error-Authentication failed because the remote party has closed the transport stream|Update USB (dongle) Key License error-Authentication failed because the remote party has closed the transport stream]] -(Ben/LS/P)
==Others==
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#[[Accounting 2.0 - Others: UDF value was not copy when transfer document|UDF value was not copy when transfer document]] -(PY/LS/P)
#[[Accounting 2.0 - Others: Customize function widget revert to default layout after re-login AutoCount|Customize function widget revert to default layout after re-login AutoCount]] -(Ang/LS/P)
#[[Accounting 2.0 - Others: Unable to change the Default Location in Ignore Location in Costing Calculation|Unable to change the Default Location in Ignore Location in Costing Calculation]] -(TN/LS/P)
#[[Accounting 2.0 - Others: Export grid to excel some value was not shown|Export grid to excel some value was not shown]] -(CT/LS/P)
#[[Accounting 2.0 - Others: Recurrence document did not create automatically|Recurrence document did not create automatically]] -(CT/LS/P)
#[[Accounting 2.1 - Others: Import from excel - Tax code is not imported|Import from excel - Tax code is not imported]] -(CW/LS/JS)
==GL==
#[[Accounting 2.0 - GL: Unable to create new Bank Reconciliation|Unable to create new Bank Reconciliation]] -(Ang/LS/P)
#[[Accounting 2.0 - GL: Profit & Loss Statement-Unable to load criteria after upgraded from 2.0 to 2.1 |Profit & Loss Statement-Unable to load criteria after upgraded from 2.0 to 2.1 ]] -(LS/P)
#[[Accounting 2.0 - GL: Save Unrealized Gain Loss error-Cannot set column ‘DocType’. The value violates the MaxLength limit of this column|Save Unrealized Gain Loss error-Cannot set column ‘DocType’. The value violates the MaxLength limit of this column]] -(Jod/LS/P)
==Tax==
#[[Accounting 2.0 - Tax: IRAS - Singapore tax rate did not auto change to 8% when key in document dated year 2023|IRAS - Singapore tax rate did not auto change to 8% when key in document dated year 2023]] -(Chr/LS/P)
#[[Accounting 2.0 - Tax: SST-Missing Tariff Code when drill down from SST Processor’s Tax Summary or SST-02 Form|SST-Missing Tariff Code when drill down from SST Processor’s Tax Summary or SST-02 Form]] -(Jod/LS/P)
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