Category:AutoCount Accounting 2.0:FAQTroubleshoot

From AutoCount Resource Center


  1. Selling Price was not auto calculated after keyed in Standard Cost -(Rot/LS/P)
  2. Stock Item Maintenance did not show stock analysis codes such as Item Brand / Item Category /Item Class -(Rot/LS/P)
  3. Stock Take–Unit cost become zero after click on recalculate on hand quantity -(SW/LS/P)
  4. Stock Take – Quantity cannot be negative -(ZX/LS/P)
  5. Inconsistent stock balance quantity problem keep happening -(Jod/LS/P)
  6. Stock Card Report error - Column ‘ItemCode’ has null values in it or Column ‘Location’ has null values in it -(SW/LS/P)
  7. Stock Take post to Stock Adjustment save button not responding -(SW/LS/P)
  8. Audit trail did not record the Event Message when edit price book/customer/supplier/opening balance in Stock Item Maintenance -(Aimi/LS/P)
  9. Access Denied when add new batch number in Stock Assembly -(Ben/LS/P)
  10. Item Level by location-Input string was not in a correct format error when filter Level Type -(PY/LS/P)
  11. Item Price Book - Why does system keep 2 records for a debtor on a same item code -(LS/P)
  12. Item selling price did not update correctly according to the Cost and Markup % -(LS/P)
  13. Price 2 reverts to zero after keyed in price -(PY/LS/P)
  14. Create Item BOM Maintenance error-The server supports maximum 2100 parameters -(James/LS/P)


  1. Can’t change multi pricing in Invoice -(Jac/LS/P)
  2. Document transfer conflict when do transfer from two documents -(LS/P)
  3. Unable to drag Multi Pricing column from layout tree view -(Jul/LS/P)
  4. Item not found in Invoice -(Azi/LS/P)
  5. Unable to View Flow -(Ash/LS/P)
  6. Advanced Quotation - Email notification did not send to Approver and Sales Agent -(Ash/LS/P)
  7. Same item merged into one detail line when transfer multiple D/O to one Invoice -(Tan/LS/P)
  8. Apply formula for Subtotal causing incorrect Unit Price -(Tan/LS/P)
  9. Error - Column ‘Footer1TaxType’ does not belong to table Master when edit and Save Consignment -(Aim/LS/P)
  10. Create Credit Note - Unable to find the Invoice in Transfer from Invoice screen -(Chr/LS/P)
  11. Credit Note-Unable to transfer from Invoice-Access Denied -(Aim/LS/P)
  12. Item Selling Price did not follow Multi Pricing -(PY/LS/P)
  13. Unable to view the document from View Flow -(PY/LS/P)
  14. Edit Debit Note error (Being Knock Off)-This record was modified by ADMIN -(Ben/LS/P)
  15. Why does the Advanced Quotation Status automatically change to Approved after saving it? -(Jod/LS/P)
  16. Unable to select batch number later than last sale date at Credit Note -(Aimi/LS/P)
  17. Exception occurred at Invoice Column Changed Formula …Attempted to divide by zero -(PY/LS/P)
  18. Layout saved with Sales Location but when reopen invoice the Sales Location field is missing -(Aimi/LS/P)
  19. Multi-Dimensional Sales Analysis error-Divide by zero error encountered -(TN/LS/P)
  20. Missing Profit Calculator in Sales Transactions -(Jod/LS/P)
  21. Document Transaction Tax Code () is transfer from different Tax Code category (SV-6) -(CW/LS/JS)


  1. Why is Creditor Code auto assigned in Purchase Request? -(Aim/LS/P)
  2. Cash Purchase still warn on empty Supplier D/O -(LS/P)
  3. Purchase Request-Cannot have different Supplier Code in Item Detail -(JL/LS/P)
  4. P/O transfer from S/O-detail Description 2 did not follow S/O's detail description 2 -(CT/LS/P)

General Maintenance

  1. User default Location/Project missing after assigned -(Ash/LS/P)

Prompted Message

  1. Error during upgrade to 2.0-Error while installing SQL functions and Stored Procedures -(Tan/LS/P)
  2. Error upgrade to 2.0-Unknow Sql Exception… Invalid object name ‘Settings’ -(Tan/LS/P)
  3. Import Member error - Object reference not set to an instance of an object -(SW/LS/P)
  4. Error Message - Unable to connect to server -(SW/LS/P)
  5. Unable to create new account book, error message-Unknown SQL Exception.Invalid object name Setting -(SW/LS/P)
  6. Import Data Error – Fail to save Item: xxx. The value of column IngredientItemCode is table ItemIngredient does not exist in its master file -(Aimi/LS/P)
  7. Unable to start AutocountServerService – Service AutocountServerService was not found on computer -(ZX/LS/P)
  8. Change Item Code error – Invalid column name ‘Key1’ -(ZX/LS/P)
  9. Unable to customize Function Widget – Access Denied -(Aimi/LS/P)
  10. Unable send batch mail - No email address found at record 2 -(KC/LS/P)
  11. Unable to send Invoice through WhatsApp – Access Denied -(Aimi/LS/P)
  12. Unable to select Account No. in document - EditValue is null -(Ang/LS/P)
  13. Error The socket connection was aborted -(CT/LS/P)
  14. Import Item Opening error - Cannot insert the value NULL into column 'Guid' -(JL/LS/P)
  15. Unable to startup AutoCount Server - System.Windows.Markup.XamlParseException: Set property ‘DevExpress.Xpf.Core. ThemeManager.ThemeName’threw an exception -(CT/LS/P)
  16. Unable to edit Stock Value Maintenance – Transaction date is locked -(LS/P)
  17. Unable to startup AutoCount Server - System.TypeInitializationException: The type initializer for… Get Unique Hardware ID error -(CT/LS/P)
  18. Error during upgrade to 2.0-The object ‘DF_TMCS_IPho_Recei_XXXXXXXX’ is dependent on column ‘ReceiptHeader’ -(CT/LS/P)
  19. Error during upgrade to 2.0-Invalid Data Definition Language Statement and ALTER TABLE dbo.ADVQT…Guid -(Jod/LS/P)
  20. Profit and Loss of Document-Invalid column name ‘ProjNo’. Invalid column name ‘DeptNo’ -(SW/LS/P)
  21. Edit Debtor Error - Unknown SQL Exception (Number=9420, Message=XML parsing: line 1, character 209, illegal xml character) -(CT/LS/P)
  22. Change Item UOM rate error – Invalid object name ‘Sync’ -(SW/LS/P)
  23. Error during upgrade to 2.0-Invalid Data Definition Language Statement, error message is Violation of PRIMARY KEY constraint … The duplicate key value is (CR Default) -(SW/LS/P)
  24. Error during upgrade to 2.0-Access to the path My AutoCount is denied -(Ben/LS/P)
  25. AutoCount Accounting Session has been expired and unable to re-register your session. ... Note: Fail to connect AutoCount Server Service -(TN/LS/P)
  26. Change Account No Error-The Delete statement conflicted with the REFERENCE constraint “FK_BonusPointRedemption_Debtor” -(Jod/LS/P)
  27. Global Price Change - Invalid column name ‘LastUpdate’ -(Ben/LS/P)
  28. The following item codes are not exist, save aborted. (Not Exist Item Code: XXXXXXXXXX) -(TN/LS/P)
  29. Cannot export to DOCX because the following assembly or one of its dependencies could not be loaded- DevExpress.RichEdit.v19.2.Export.dll -(Aimi/LS/P)
  30. Unable to send by WhatsApp-Unable to upload WhatsApp accounting file -(CT/LS/P)
  31. Preview report and Send by Email error-String cannot be of zero length. Parameter name : oldvalue -(CT/LS/P)
  32. Design Report error-There is an error in XML document (0,0) -(PY/LS/P)
  33. Load report error - The type of namespace name ‘Drawing’ does not exist in the namespace ‘DevExpress’ (are you missing an assembly reference?) -(Ang/LS/P)
  34. Error Multiple definition of element ‘Master’ causes the content model to become ambiguous -(CT/LS/P)
  35. Unable to save new transaction-Invalid column name ‘ToDocType’. Invalid column name ‘TransferedQty’ -(CT/LS/P)
  36. Unable to Send by WhatsApp-Error encountered while launching -(Jod/LS/P)
  37. Save Journal Error-Cannot perform ‘=’ operation on System.DateTime and System.String -(Jod/LS/P)
  38. Change Item Code error - The DELETE statement conflicted with the REFERENCE constraint “FK_PosOrderDtl_ItemUOM” -(Jod/LS/P)
  39. Open Profit and Loss Statement error - Could not load file or assembly ‘AutoCount.FinancialReport…' -(PY/LS/P)

Login Issue

  1. Login error – There was no endpoint listening at … -(LS/P)
  2. 0 internet user (s) already login to AutoCount Accounting -(Tan/LS/P)
  3. Login Error – The underlying connection was closed: The connection was closed unexpectedly -(ZX/LS/P)
  4. Login Error – This account book didn’t have any account edition -(LS/P)
  5. Login Error - Could not load type 'HQService.IHQService' from assembly -(LS/P)
  6. Login Error - Fail to connect AutoCount Server Service -(LS/P)
  7. Login Error - Value cannot be null. Parameter name: value -(SW/LS/P)
  8. Primary Key Error when login -(Aimi/LS/P)
  9. The network path was not found -(PY/LS/P)
  10. Login Error - Could not load file or assembly ‘AutoCount.Invoicing.Sales, Version=, Culture=neutral, PublicKeyToken=null’ or one of its dependencies -(Jod/LS/P)


  1. Activate License – Cannot create a file when that file already exists -(SW/LS/P)
  2. No data available in License Portal -(LS/P)
  3. Why the account book license is Trial Version with 500 transaction limit -(SW/LS/P)
  4. Activation License – Fail to get Server ID from this PC -(SW/LS/P)
  5. Why License Control Panel shows Reload Level status? -(Rot/LS/P)
  6. Unable to register account book license – Same account book can only maintain 1 temporary product ID -(Chr/LS/P)
  7. Error Server ID not match with server ID registered at the USB Key when try to activate license -(Rot/LS/P)
  8. Get Online for License – The remote certificate is invalid according to the validation procedure -(JL/LS/P)
  9. License did not update after click Get Online -(JL/LS/P)
  10. Get Online for License – A connection attempt failed because the connected party did not properly respond after a period time. -(Chr/LS/P)
  11. Server is online but detected as offline license -(SW/LS/P)
  12. Unable to startup AutoCount Server - System.Security.Cryptography.CryptographicException: Padding is invalid and cannot be removed -(CT/LS/P)
  13. License Control Panel shows Stale State status -(Jod/LS/P)
  14. Activate License - This product ID is used by other device -(TN/LS/P)
  15. Activate License - Same device can only maintain 1 temporary product ID -(TN/LS/P)
  16. Temporary product ID is not allowed to deactivate -(TN/LS/P)
  17. Unable to register license or get online license error-Authentication failed because the remote party has closed the transport stream -(CT/LS/P)
  18. Update USB (dongle) Key License error-The remote name could not be resolved : ‘’ -(Ben/LS/P)
  19. Update USB (dongle) Key License error-Authentication failed because the remote party has closed the transport stream -(Ben/LS/P)


  1. Data is not loaded in Report Design -(SW/LS/P)
  2. Some fields are missing from layouts in Version 2.0 -(Mic/LS/P)
  3. Bar Code input is not working -(Aimi/LS/P)
  4. Easy Item button disappeared -(Aimi/LS/P)
  5. Shortcut tiles did not appear after added -(Aimi/LS/P)
  6. Unable to open multi form in Version 2.0 -(SW/LS/P)
  7. Unable to restore screens/forms after being minimized -(SW/LS/P)
  8. UDF value was not copy when transfer document -(PY/LS/P)
  9. Customize function widget revert to default layout after re-login AutoCount -(Ang/LS/P)
  10. Unable to change the Default Location in Ignore Location in Costing Calculation -(TN/LS/P)
  11. Export grid to excel some value was not shown -(CT/LS/P)
  12. Recurrence document did not create automatically -(CT/LS/P)
  13. Import from excel - Tax code is not imported -(CW/LS/JS)


  1. Unable to create new Bank Reconciliation -(Ang/LS/P)
  2. Profit & Loss Statement-Unable to load criteria after upgraded from 2.0 to 2.1 -(LS/P)
  3. Save Unrealized Gain Loss error-Cannot set column ‘DocType’. The value violates the MaxLength limit of this column -(Jod/LS/P)


  1. IRAS - Singapore tax rate did not auto change to 8% when key in document dated year 2023 -(Chr/LS/P)
  2. SST-Missing Tariff Code when drill down from SST Processor’s Tax Summary or SST-02 Form -(Jod/LS/P)

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AutoCount Accounting 2.0 & 2.1

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