Accounting 2.0 - License: Activate License – Cannot create a file when that file already exists

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Question : When try to activate license for Version 2.0, it prompted an error: Cannot create a file when that file already exists….. What should I do?

Cant create file1.png


Possible Reason :

This is a computer permission issue.


Solution :

1) Go to C:\ProgramData, grant full control access right to Everyone for AutoCount Backup Server folder. Then try activate the license again. If it is still not working, you may have to delete some files in the AutoCount Backup Server folder.

Cant create file2.png


2) Go to C:\ProgramData\AutoCount Backup Server, delete the highlight files. Then try to activate product ID again.

Cant create file3.png


Note : Please seek assistance from your software dealer if the problem still persists after performing the suggested steps.


By : Soh Wee 200312, Lay Swan 200323, P200324



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