Accounting 2.0 - License: Get Online for License – The remote certificate is invalid according to the validation procedure

From AutoCount Resource Center

Question: Why there is an error ‘The remote certificate is invalid according to the validation proccedure.’ when I try to ‘Get Online’ at AutoCount Server license setting?

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Possible Reason:

The server computer unable to detect SSL certificate which might be due to Antivirus or network blocked, or computer date and time is not updated.


Solution:

1) Make sure your computer date and time is updated because SSL certificate are tied to a fixed period. You may set time automatically and synchronize your clock from Date & Time setting.

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2) Unblock from antivirus and network.
Please make sure to give access to this website https://apilicense.autocountsoft.com for AutoCount license to update.
Please make sure when access this website https://apilicense.autocountsoft.com/api/license/get and you will get below message: API Is Running

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3) Make sure your certificate is valid.
Click on view site information button and click on Connection is secure.

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Click on Certificate is valid, and make sure your certificate is valid.

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Then you should be able to get online and update the license.


By: Ju Lee 220311, Lay Swan 220328, P220330



Possible Reason (2):

The server computer unable to update Trusted Root Certificates automatically in Windows.


Solution (2):

Update Trusted Root Certificates.
You may download the package installer from the link below according to your Windows Version.

https://support.microsoft.com/en-us/topic/support-for-urgent-trusted-root-updates-for-windows-root-certificate-program-in-windows-a4ac4d6c-7c62-3b6e-dfd2-377982bf3ea5

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Run the installer and click Yes to start the installation. After successful installation, restart your computer.

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For other Window version, you may try to Disable Turn off Automatic Root Certificates Update from Local Group Policy Editor.

Type Run at Window Search and click on it.

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Type gpedit.msc and click OK to open the Local Group Policy Editor.

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Go to Local Computer Policy > Computer Configuration > Administrative Templates > System > Internet Communication Management > Internet Communication settings, double click to open Turn Off Automatic Root Certificates Update, select Disable and click on Apply and OK.

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If you cannot find the gpedit.msc in Window 10 / Window 11, you need to manual install it.

1) Create a gpedit_enabler.bat file
Copy and paste the following content into Notepad and save as All Files type and name the file name as gpedit_enabler.bat

@echo off

pushd "%~dp0"


dir /b %SystemRoot%\servicing\Packages\Microsoft-Windows-GroupPolicy-ClientExtensions-Package~3*.mum >List.txt

dir /b %SystemRoot%\servicing\Packages\Microsoft-Windows-GroupPolicy-ClientTools-Package~3*.mum >>List.txt


for /f %%i in ('findstr /i . List.txt 2^>nul') do dism /online /norestart /add-package:"%SystemRoot%\servicing\Packages\%%i"

pause


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2) Right click and run as Administrator and it may take some time to process.

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3) After completed, press any key to close the command prompt.

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4) Restart computer and then you should be able to open Local Group Policy Editor.


By: Jodie 220412, Lay Swan 220415, P220418



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