Accounting 2.0 - Others: Recurrence document did not create automatically

Question: User already ticked Automatic Create recurrence but still need to manually execute the recurrence?

Version: 2.0 / 2.1

Upon login AutoCount still prompt confirmation dialog to execute the recurrence documents.

User needs to manually save the recurrence documents.

Possible Reason:

There are errors causing the system unable to generate the recurrence document successfully.

Solution:

You need to find out the error log and solve it.

1) Go to the following path in File Explorer: C:\Users\User\Documents\My AutoCount\Recurrence Log

2) User shall see a log file for recurrence error with your account book name.

3) Double click on the log file to view the reason,

Here is another example of error log:

For overdue limit – you may increase the limit, else manually run the recurrence and approve credit/overdue limit.

For licence transaction limit – you may request for temporary/permanent license from your software provider in order to create more transactions.

By: Cit Ta 231109, Lay Swan 231124, P231124

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