Accounting 2.0 - Others: Recurrence document did not create automatically

From AutoCount Resource Center

Question: User already ticked Automatic Create recurrence but still need to manually execute the recurrence?

Version: 2.0 / 2.1

Upon login AutoCount still prompt confirmation dialog to execute the recurrence documents.

User needs to manually save the recurrence documents.

Possible Reason:

There are errors causing the system unable to generate the recurrence document successfully.


You need to find out the error log and solve it.

1) Go to the following path in File Explorer: C:\Users\User\Documents\My AutoCount\Recurrence Log

2) User shall see a log file for recurrence error with your account book name.

3) Double click on the log file to view the reason,

Here is another example of error log:

For overdue limit – you may increase the limit, else manually run the recurrence and approve credit/overdue limit.

For licence transaction limit – you may request for temporary/permanent license from your software provider in order to create more transactions.

By: Cit Ta 231109, Lay Swan 231124, P231124

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