Category:AutoCount Cloud Payroll: FAQ Troubleshoot: Difference between revisions
Category:AutoCount Cloud Payroll: FAQ Troubleshoot (view source)
Revision as of 02:31, 23 November 2023
, 6 months ago→Leave / e-Leave
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#[[Cloud Payroll - Why payroll user cannot see the functional menu? |Why payroll user cannot see the functional menu? ]] -(CO/Azi/P)
#[[Cloud Payroll - Employee User login ESS show no profile and has limited function |Employee User login ESS show no profile and has limited function ]] -(Ais/Azi/P)
#[[Cloud Payroll - Payroll process is committed. Why is my ESS portal cannot preview payslip after committed? |Payroll process is committed. Why is my ESS portal cannot preview payslip after committed? ]] -(CO/Azi/P)
==Payroll==
#[[Cloud Payroll - Employee : Why I can’t find the field to key in director fee at Employee Maintenance? | Employee : Why I can’t find the field to key in director fee at Employee Maintenance? ]] -(CO/Azi/P)
#[[Cloud Payroll - Employee : Why can’t I edit employee's resignation date? | Why can’t I edit employee's resignation date? ]] -(Ais/Azi/P)
#[[Cloud Payroll - Payroll
#[[Cloud Payroll - Payroll Management : Unable to run payroll process for a new Year |Unable to run payroll process for a new Year ]] -(Azi/P)
#[[Cloud Payroll - Payroll Management : Missing employees in Employee list |Missing employees in Employee list ]] -(Ais/Azi/P)
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#[[Cloud Payroll - Payroll Management : Overtime amount is not updated after keyed in |Overtime amount is not updated after keyed in ]] -(CO/Azi/P)
#[[Cloud Payroll - Payroll Management : Why I cannot key in overtime details? |Why I cannot key in overtime details? ]] -(CO/Azi/P)
#[[Cloud Payroll - Payroll Management : Why when generate government file for EPF, it shows two files? |Why when generate government file for EPF, it shows two files? ]] -(Azi/P)
#[[Cloud Payroll - Payroll Management : Why is employee self service / mobile app no showing payslip? |Why is employee self service / mobile app no showing payslip? ]] -(CO/Azi/P)
#[[Cloud Payroll - Payroll : When generate employee payment file, it prompts: File is Empty? |When generate employee payment file, it prompts: File is Empty?]] -(Azi/P)
#[[Cloud Payroll - Payroll : Netpay (NP) shown in summary listing is not the same as in details? |Netpay (NP) shown in summary listing is not the same as in details?]] -(Azi/P)
==Reports==
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#[[Cloud Payroll - Government Report : Why I cannot generate EA form? – Empty Report |Why I cannot generate EA form? – Empty Report ]] -(CO/Azi/P)
#[[Cloud Payroll - Report : Preview report error – nothing prompt/appear | Preview report error – nothing prompt/appear ]] -(Ais/Azi/P)
#[[Cloud Payroll - Report : Why when I preview past month payroll summary report not tally with process payroll? | Why when I preview past month payroll summary report not tally with process payroll? ]] -(Ais/Azi/P)
#[[Cloud Payroll - Report : Why preview past month EPF Form A system show No Data? | Why preview past month EPF Form A system show No Data? ]] -(Ais/Azi/P)
#[[Cloud Payroll - Report : Why is CP8D text file showing incorrect number of employees? | Why is CP8D text file showing incorrect number of employees? ]] -(Ais/Azi/P)
#[[Cloud Payroll - Report : Why is HRDF report showing total employee much more than my actual total number of employee? | Why is HRDF report showing total employee much more than my actual total number of employee? ]] -(Ais/Azi/P)
==Leave / e-Leave==
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#[[Cloud Payroll - What is the difference between Append Leave (Leave Entry) and leave credit? | What is the difference between Append Leave (Leave Entry) and leave credit? ]] -(CO/Azi/P)
#[[Cloud Payroll - Tools : I have imported Leave Carry Forward (C/F) but it still shows zero |I have imported Leave Carry Forward (C/F) but it still shows zero ]] -(Azi/P)
#[[Cloud Payroll - Leave : There is an error message “this lookup calculate...not a function’’ in leave transaction |There is an error message “this lookup calculate...not a function’’ in leave transaction ]] -(CO/Azi/P)
#[[Cloud Payroll - Leave: Import past leave transaction for Medical Leave (MC) type is allowed, but not for Annual Leave (AL) type?|Import past leave transaction for Medical Leave (MC) type is allowed, but not for Annual Leave (AL) type?]] -(Azi/P)
==Claim / e-Claim==
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#[[Cloud Payroll - Missing amount column in Claim Request |Missing amount column in Claim Request ]] -(LS/P)
#[[Cloud Payroll - Approver couldn’t see claim details; Permission Denied | Approver couldn’t see claim details; Permission Denied ]] -(Ais/Azi/P)
#[[Cloud Payroll - I am using approval by hierarchy but my claim submission is automatically approved, it does not go to my supervisor for approval. why? | I am using approval by hierarchy but my claim submission is automatically approved, it does not go to my supervisor for approval. why? ]] -(Ais/Azi/P)
#[[Cloud Payroll - I have keyed in the Claim in Adhoc, but there is no employee eligible for Claim processor | I have keyed in the Claim in Adhoc, but there is no employee eligible for Claim processor ]] -(Azi/P)
==Time Attendace==
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#[[Cloud Payroll - Time Attendance - Why "attendance" in mobile apps is in grey/dimmed color? | Why "attendance" in mobile apps is in grey/dimmed color? ]] -(CO/Azi/P)
#[[Cloud Payroll - Time Attendance - Prompted message "The Overtime Request does not have any approver" when try to request OT using phone apps? | Prompted message "The Overtime Request does not have any approver" when try to request OT using phone apps?]] -(Ais/Azi/P)
#[[Cloud Payroll - Time Attendance - Why system shows message "You have passed acceptable time to request Overtime" when requesting for Overtime? | Why system shows message "You have passed acceptable time to request Overtime" when requesting for Overtime?]] -(Ais/Azi/P)
#[[Cloud Payroll - Time Attendance - Why is my time attendance setting is in grey/dimmed color? | Why is my time attendance setting is in grey/dimmed color?]] -(CO/Azi/P)
==Loan==
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#[[Cloud Payroll - Employee : Employee Maintenance shows No Data Available | Employee : New payroll user invited, but Employee Maintenance shows No Data Available ]] -(CO/Azi/P)
#[[Cloud Payroll - Tools : I edit approval setting add another email to approve leave (multiapproval) and check, but when I check again the newly added email is missing. Why? |I edit approval setting add another email to approve leave (multiapproval) and check, but when I check again the newly added email is missing. Why? ]] -(Ais/Azi/P)
#[[Cloud Payroll - Tools :
==Administration==
#[[Cloud Payroll - Administration: I want to delete one of the user from my company, but it shows error : This user is an approver in company. Please change your approval setting before removing the user. |I want to delete one of the user from my company, but it shows error : This user is an approver in company. Please change your approval setting before removing the user.]] -(Azi/P)
==Formula==
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#[[Cloud Payroll - Payroll Migration : not able to select company after applied API key and login | Payroll Migration : not able to select company after applied API key and login ]] -(Azi/P)
==Others==
#[[Cloud Payroll - When I open Autocount Cloud Payroll, browser shows error "Your connection is not private" |When I open Autocount Cloud Payroll, browser shows error "Your connection is not private" ]] -(Ais/Azi/P)
#[[Cloud Payroll - When I click on LHDN Calculator, it shows main page of LHDN Calculator but not directly the calculator details. Why? |When I click on LHDN Calculator, it shows main page of LHDN Calculator but not directly the calculator details. Why? ]] -(Azi/P)
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