Category:AutoCount Cloud Payroll: FAQ Troubleshoot

From AutoCount Resource Center
Jump to navigation Jump to search

Subscription

  1. Why my main screen have another company that not created by me -(Ais/LS/P)

Maintenance

  1. Payroll Migration : When browsing local database get error "I/O error during "CreateFile (open)" -(LS/P)
  2. Payroll Migration : not able to select company after applied API key and login -(LS/P)

General

Reports

  1. Preview Payslip after committed but nothing appears -(Ais/LS/P)
  2. Leave Credit created but not update into leave balance report -(Aim/LS/P)
  3. Preview report error – Empty Report -(Ais/LS/P)

Payroll

  1. Total Deduction did not include EPF amount -(LS/P)
  2. Unable to run payroll process for a new Year -(Aimi/LS/P)
  3. Missing employees in Employee list -(Ais/LS/P)
  4. Electronic Payment - No data to display at Bank Payment Files -(Che/LS/P)
  5. Department selection list not match with department in Department Maintenance -(Ais/LS/P)
  6. Unable to edit Overtime Rate -(Ais/LS/P)
  7. Payroll User can access to few employees only -(Ais/LS/P)
  8. Overtime Rate show zero -(Ais/LS/P)
  9. Overtime amount is not updated after keyed in -(Ash/LS/P)

Human Resource

  1. Employee User not able to apply Leave and Claim -(Ais/LS/P)
  2. Error “This leave does not have any approver” when employee apply E-Leave -(Ais/LS/P)
  3. Employee not able to choose date from calendar when want to apply leave through E-Leave -(Ash/LS/P)
  4. Missing amount column in Claim Request -(LS/P)
  5. How to record if employee pay cash for the loan settlement -(LS/P)
  6. Apply leave Error - Payroll Process is created -(Ais/LS/P)
  7. Unable to save Leave Adjustment – Selected dates are not match with Adjust days! -(Ais/LS/P)

Settings


Go to menu

IconAcc20.PNG AutoCount Accounting 2.0


IconAcc188.PNG AutoCount Accounting 1.8 / 1.9
Wiki-Payroll.png AutoCount Payroll
Wiki-POS.PNG AutoCount POS
Wiki-AOTG.PNG AutoCount On The Go
Wiki-Accounting-Plugin.png AutoCount Accounting Plug-In Documentations

This category currently contains no pages or media.