Cloud Payroll - Payroll : When generate employee payment file, it prompts: File is Empty?

Question : When generate employee payment file, it prompts: File is Empty?

Possible Reason :

Bank information is not maintained properly.

Solution :

1) Go to Tools > Company Profile > Bank Accounts and Edit on the bank information.

2) Look for Extras column and click on Other Information.

3) Some of the banks require additional information. In this scenario, the bank requires Organization Code and Organization Name. Both information can get from the bank itself.

4) Once filled in the information and save, try regenerate bank payment file.

5) Now you should be able to generate employee payment text file.

By : Azirah 231018, P231025

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