Cloud Payroll - Payroll process is committed. Why is my ESS portal cannot preview payslip after committed?

From AutoCount Resource Center

Question :
Payroll process – January 2022 is committed.


ESS payslip noSend 01.png


Why is my ESS portal cannot preview payslip after committed?


ESS payslip noSend 02.png


Possible Reason :

This is due to payroll user didn’t click send notification and release payslip now button.


Solution :

1) Go to Process Payroll 2.0 >View > January 2022.

ESS payslip noSend 03.png


2) Scroll down and select send notifications & release payslip now then click apply. You also can schedule your payslip released time by select second option.

ESS payslip noSend 04.png



3) Now your payslip in ESS portal is ready to preview and download.


ESS payslip noSend 05.png




Prepared by Chen Ong 220418, Azirah 220418, P220418


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