Cloud Payroll - Payroll Migration : When browsing local database get error "I/O error during "CreateFile (open)"

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Question : I am doing payroll migration from Payroll 2.9 to Cloud Payroll, but when I browse the local database, system prompted error “I/O error during "CreateFile (open)" operation for file "C:\PROGRAM FILES (X86)\AUTOCOUNT\PAYROLL\xxx”

Browse db error1.png

Possible Reason :

This is because currently you still login that database in Payroll 2.9.

Browse db error2.png

Solution :

Log out Payroll 2.9 and you may successfully browse the local database and start migration.

Browse db error3.png

By : Lay Swan 181215, P190102

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