Cloud Payroll - I am using approval by hierarchy but my claim submission is automatically approved, it does not go to my supervisor for approval. why?

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Question : I am using approval by hierarchy but my claim submission is automatically approved, it does not go to my supervisor for approval. why?


Possible Reason :

The supervisor email does not link to the employee name.

Solution :


1) Go to Tool > User Authorization. Click to highlight the approver email and click on Edit icon.

ClaimAutoAppr 01.png


2) Edit the supervisor email address

ClaimAutoAppr 02.png

3) Click the drop down button, select employee name then click on Save button.

ClaimAutoAppr 03.png



By Aisyah 211122, Azirah 211123, P211123


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