Cloud Payroll - Payroll Management : Why is employee self service / mobile app no showing payslip?

From AutoCount Resource Center

Question : I already committed my payroll process 2.0 (Image 1). Why is employee self service/ mobile app no showing payslip? (Image 2)

CommittedButNoPayslip 01.png
Image 1

CommittedButNoPayslip 02.png
Image 2

Possible Reason :

Payslip not yet release.


Solution :

1) Go to Payroll > Payroll Management > Process Payroll 2.0.

CommittedButNoPayslip 03.png


2) Select the month and click view.

CommittedButNoPayslip 04.png


3) Scroll to the bottom and look for Number of employees. You can select Send Notification & Release Payslip Now and Apply.

CommittedButNoPayslip 05.png


4) Click Yes to confirm.

CommittedButNoPayslip 06.png


5) Now September payslip can be previewed in employee self service/mobile app.

CommittedButNoPayslip 07.png



By : ChenOng 221014, Azirah 221014, P221027


Go to menu

IconAcc20.PNG AutoCount Accounting 2.0 & 2.1


IconAcc188.PNG AutoCount Accounting 1.8 / 1.9
Wiki-Payroll.png AutoCount Payroll
Wiki-POS.PNG AutoCount POS


Wiki-AOTG.PNG AutoCount On The Go
Wiki-Accounting-Plugin.png AutoCount Accounting Plug-In Documentations