Cloud Payroll - Employee User login ESS show no profile and has limited function

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Question : Employee login to ESS portal but the screen seems empty without any profile linked and has limited function.

Email NoLink 1.png


Possible Reason :

The registered email that login does not link to any employee in your company.


Solution :


1) Login as payroll user and go to Tools > User Setting > User Authorization. Edit the affected email address.

Email NoLink 2.png


2) Look into Link To Employee, click on drop down button and select employee name, then click on Save.

Email NoLink 3.png


3) The employee needs to refresh the ESS page, before able to see the profile and other functions.


By Aisyah 200713, Azirah 200714, P200727



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