Cloud Payroll - Missing amount column in Claim Request
Question : When I try to submit claim request, I can’t find a field to key in amount (as in Figure Q.i). Why?
Possible Reason :
i. Payroll user has not created any claim type. ii. The claim type is not active
Solution (i):
Inform payroll user to create claim types at Tools > General Maintenance > Claim Type .
After created, you will able to key in your claim amount and other details.
Solution (ii):
If the claim type is created but still having the same problem, check whether the Claim Type is in Active status or not.
Go to Tools > General Maintenance > Claim Type . Then, make sure the Is Active box is checked.
After checked, employee user should be able to see the Claim details.
By : Lay Swan 190106, P190114
Updated by Azirah 200713, P200727
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