Category:AutoCount Payroll 1.8: FAQTroubleshoot: Difference between revisions
Category:AutoCount Payroll 1.8: FAQTroubleshoot (view source)
Revision as of 01:32, 10 May 2019
, 5 years ago→Common Issue
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#[[Troubleshooting Payroll: Unable to login into Payroll – Message box ‘Setup Type’ prompted|Unable to login into Payroll – Message box ‘Setup Type’ prompted]] -(LS/KM/P)
#[[Troubleshooting Payroll: Login error - Your user name and password are not defined…|Login error - Your user name and password are not defined…]] -(KC/KM/P)
#[[Troubleshooting Payroll: Login Error - Unable to connect to database server|Login Error - Unable to connect to database server]] -(Jul/KM/P)
#[[Troubleshooting Payroll: Login Error - Sorry, there are currently 2 users using the system…|Login Error - Sorry, there are currently 2 users using the system…]] -(LS/KM/P)
#[[Troubleshooting Payroll: Firebird version 3.0 not supported by AutoCount Payroll|Firebird version 3.0 not supported by AutoCount Payroll]] -(CK/KM/P)
#[[Troubleshooting Payroll: Login Error-Runtime Error 217 At 00442382|Login Error-Runtime Error 217 At 00442382]] -(Ais/LS/P)
#[[Troubleshooting Payroll: Login Error - I/O error for file “C:\PROGRAM FILES\AUTOCOUNT\PAYROLL…”|Login Error - I/O error for file “C:\PROGRAM FILES\AUTOCOUNT\PAYROLL…”]] -(Far/LS/P)
#[[Troubleshooting Payroll: Login Error – The exception unknown software exception (0x0eedfade) ...|Login Error – The exception unknown software exception (0x0eedfade) ...]] -(Che/LS/P)
==Common Issue==
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#[[Troubleshooting Payroll: Income Tax EA report not found when preview |Income Tax EA report not found when preview]] -(Mic/KM/P)
#[[Troubleshooting Payroll: Error ‘Mismatch in datapacket’ when edit an employee |Error ‘Mismatch in datapacket’ when edit an employee]] -(Jul/KM/P)
#[[Troubleshooting Payroll: Key in employee error - 'cdsMaster:Field'TaxQuliafiedChild' not Found. |Key in employee error - 'cdsMaster:Field'TaxQuliafiedChild' not Found. ]] -(LS/KM/P)
#[[Troubleshooting Payroll: Bonus amount is not shown in Payroll Summary Report |Bonus amount is not shown in Payroll Summary Report ]] -(Mic/KM/P)
#[[Troubleshooting Payroll: Incomplete IC No in EPF Borang A |Incomplete IC No in EPF Borang A ]] -(EL/KM/P)
#[[Troubleshooting Payroll: EA Form does not show the amount for allowance |EA Form does not show the amount for allowance ]] -(Jul/KM/P)
#[[Troubleshooting Payroll: Preview Sosco borang 8A report error - Missing data provider or data packet |Preview Sosco borang 8A report error - Missing data provider or data packet]] -(Jul/KM/P)
#[[Troubleshooting Payroll: Unable to change employee no in payroll|Unable to change employee no in payroll]] -(LS/KM/P)
#[[Troubleshooting Payroll: Restore Failed – Error Expected backup version 1..8. Found 9|Restore Failed – Error Expected backup version 1..8. Found 9]] -(HY/LS/P)
#[[Troubleshooting Payroll: Resigned staff still show in EPF Borang A|Resigned staff still show in EPF Borang A]] -(Aimi/LS/P)
#[[Troubleshooting Payroll: Leave balance for 2017 does not bring forward to 2018|Leave balance for 2017 does not bring forward to 2018]] -(Azi/LS/P)
#[[Troubleshooting Payroll: Error “Cannot perform this operation on a closed dataset” when export EIS text file|Error “Cannot perform this operation on a closed dataset” when export EIS text file]] -(Ash/LS/P)
#[[Troubleshooting Payroll: Bank Credit Report is empty|Bank Credit Report is empty]] -(Jul/LS/P)
#[[Troubleshooting Payroll: Failed to restore - C:\Program Files (x86)\AutoCount\Payroll\Backup\$$_APP$$.$$$|Failed to restore - C:\Program Files (x86)\AutoCount\Payroll\Backup\$$_APP$$.$$$]] -(Che/LS/P)
#[[Troubleshooting Payroll: Error when backup "Unknown error, backup aborted"|Error when backup "Unknown error, backup aborted"]] -(LS/P)
#[[Troubleshooting Payroll: Invalid date error when assign employee resign date|Invalid date error when assign employee resign date]] -(che/LS/P)
#[[Troubleshooting Payroll: EPF amount in payroll transaction does not follow EPF Table|EPF amount in payroll transaction does not follow EPF Table]] -(LS/P)
#[[Troubleshooting Payroll: The trial version only allows you to process up to 2 payroll months. Please purchase a license copy.|The trial version only allows you to process up to 2 payroll months. Please purchase a license copy.]] -(Ais/LS/P)
#[[Troubleshooting Payroll: Unable to Edit EPF, SOCSO, PCB Tax and CP39A |Unable to Edit EPF, SOCSO, PCB Tax and CP39A ]] -(Ais/LS/P)
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