Category:AutoCount Payroll 1.8: FAQTroubleshoot

Login Issue

1. Unable to login into Payroll – Message box ‘Setup Type’ prompted -(LS/KM/P)
2. Login error - Your user name and password are not defined… -(KC/KM/P)

Common Issue

1. Unable to process new payroll transaction - There are some EPF record(s) have not been set Employer Contribution for amount... -(Jul/KM/P)
2. Unable to add a new allowance after processed payroll in particular month -(LS/KM/P)
3. Login failure for the workstation – Cannot create concurrent user lock file… -(CK/KM/P)
4. Incorrect leave entitlement -(LS/KM/P)
5. Create payroll transaction error – Sorry, your License only allow process up to 100 employees. (Total employees now is 101) -(HY/KM/P)
6. Export text file error for CP8D -(Azi/KM/P)
7. Attach Database error – Unsupported on-disk structure for file -(Mic/KM/P)
8. Income Tax EA report not found when preview -(Mic/KM/P)
9. Error ‘Mismatch in datapacket’ when edit an employee -(Jul/KM/P)

Go to menu

AutoCount Accounting 2.0 & 2.1 AutoCount Accounting 2.0 What's New AutoCount Accounting 2.0 Help File AutoCount Accounting 2.0 FAQ (Application) AutoCount Accounting 2.0 FAQ (Troubleshoot) AutoCount Accounting 2.0 Others AutoCount Accounting 2.0 Release Note AutoCount Accounting 2.1 Release Note

AutoCount Accounting 1.8 / 1.9 AutoCount Accounting 1.8 FAQ (Application) AutoCount Accounting 1.8 FAQ (Troubleshoot) AutoCount Accounting 1.8 / 1.9 Release Note

AutoCount Payroll

AutoCount POS

AutoCount On The Go

AutoCount Accounting Plug-In Documentations