Troubleshooting Payroll: Export text file error for CP8D

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Question: When I export income tax cp8d to text format, error shows: ‘Employer File No is longer than 10 characters’?


Import CP8D error1.png


Possible Reason:

You have included ‘-’ when keyed in your Employer File No which is more than 10 characters.


Solution:

1. Go to File > Company Profile, then check the Employer File No. (max 10 characters)


Import CP8D error2.png


2. Remove the symbol ‘-‘ to make it in 10 characters.


Import CP8D error3.png


3. Then, try to export the CP8D file again.


By: Azirah 180306, KM 180314, P180322



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