Troubleshooting Payroll: Export text file error for CP8D

From AutoCount Resource Center

Question: When I export income tax cp8d to text format, error shows: ‘Employer File No is longer than 10 characters’?

Import CP8D error1.png

Possible Reason:

You have included ‘-’ when keyed in your Employer File No which is more than 10 characters.


1. Go to File > Company Profile, then check the Employer File No. (max 10 characters)

Import CP8D error2.png

2. Remove the symbol ‘-‘ to make it in 10 characters.

Import CP8D error3.png

3. Then, try to export the CP8D file again.

By: Azirah 180306, KM 180314, P180322

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