Troubleshooting Payroll: Login error - Your user name and password are not defined…

From AutoCount Resource Center

Question: Why there is an error message prompted ‘Your user name and password are not defined’ during login? Is my database corrupted?

Pass incorrect1.png

Possible Reason:

No, the Firebird is corrupted.


Uninstall the current version of Firebird and reinstall it.

1. Click on Windows button, type on control panel and Click on Control Panel icon.

Pass incorrect2.png

2. Click on Uninstall Program.

Pass incorrect3.png

3. Search for Firebird and right click to uninstall.

Pass incorrect4.png

4. Delete Firebird’s program folder from Program file:

Pass incorrect5.png

5. You may now prepare to reinstall Firebird.

By: Kok Chun 180201, KM 180202, P180202

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