Troubleshooting Payroll: Error ‘Mismatch in datapacket’ when edit an employee

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Question: when I click on save button after editing an employee, system prompts me an error message ‘Mismatch in datapacket’. Why can’t I save the modified record?


Mismatch in packet 1.png


Possible Reason:

This is due to you didn’t fill in the join date when create a new employee. System will auto-fill in the join date as the date you create this employee. This is a known issue as error message will prompt out when you edit this employee again.


Solution:

Kindly please backup and send your backup file to your software provider for further check on your database.


By: Julee 180202, KM 180327, P180403



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