Category:AutoCount Pos 5.0/FnB 5.0 Shared FAQ Troubleshoot: Difference between revisions

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Line 23: #[[Pos5/FNB: Item Price does not follow member price plan\|Item Price does not follow member price plan]] #[[Pos5/FNB: Unable to key in decimal places for bonus point payment\|Unable to key in decimal places for bonus point payment]] #[[Pos5/FNB: Why can’t I select new member type at POS Front End even though I have added new member type at POS Back End\|Why can’t I select new member type at POS Front End even though I have added new member type at POS Back End]] #[[Pos5/FNB: Why user can make payment by point payment even though transaction amount is more than available point?\|Why user can make payment by point payment even though transaction amount is more than available point?]] #[[Pos5/FNB: Item able to sell below min selling price after discount\|Item able to sell below min selling price after discount]] #[[Pos5/FNB: Item code not found but F1 search is there\|Item code not found but F1 search is there]] #[[Pos5/FNB: Rounding display at FE issue\|Rounding display at FE issue]] #[[Pos5/FNB: E-Wallet payment Error Code: Payment not allowed?\|E-Wallet payment Error Code: Payment not allowed?]] #[[Pos5/FNB: Refund with vouchers prompt warning\|Refund with vouchers prompt warning]] #[[Pos5/FNB: Cash In & Cash out error\|Cash In & Cash out error]] #[[Pos5/FNB: Scan item code will prompt key in price even though auto prompt is inactive?\|Scan item code will prompt key in price even though auto prompt is inactive?]] #[[Pos5/FNB: Point Payment issue\|Point Payment issue]] #[[Pos5/FNB: How to enable feature of return earned point when return item?\|How to enable feature of return earned point when return item?]] #[[Pos5/FNB: Pos Frontend Why keep charging SST6 even I have specified each item its own tax code?\|Pos Frontend Why keep charging SST6 even I have specified each item its own tax code?]] #[[Pos5/FNB: Hotkey or Syntax Formula on enter Barcode\|Hotkey or Syntax Formula on enter Barcode]] ==Sync== Line 36 ⟶ 48: #[[Pos3/5/FNB: When click on Configure Terminal, an error is prompted\|When click on Configure Terminal, an error is prompted]] #[[Pos3/5/FNB: Sync Error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column\|Sync Error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column]] #[[Pos3/5/FNB: The Password did not match\|The Password did not match]] #[[Pos3/5/FNB: Error message when reset terminal pc at POS Server Monitor?\|Error message when reset terminal pc at POS Server Monitor?]] #[[Pos3/5/FNB: Sync Error because the ‘PRIMARY’ filegroup is full\|Sync Error because the ‘PRIMARY’ filegroup is full]] #[[Pos3/5/FNB: Sync Error 'PaymentAmt Outstanding in docno'\|Sync Error 'PaymentAmt Outstanding in docno']] #[[Pos3/5/FNB: When sync stuck at sync member and error message occurred (... No type was found that matches the controller named “GetMemberCount”\|When sync stuck at sync member and error message occurred (... No type was found that matches the controller named “GetMemberCount”]] #[[Pos3/5/FNB: Why I unable to see updated transaction even though sync is successful?\|Why I unable to see updated transaction even though sync is successful?]] #[[Pos3/5/FNB: Why POS Server Monitor Sync Profile services keep stopped?\|Why POS Server Monitor Sync Profile services keep stopped?]] #[[Pos3/5/FNB: Sync Error POS Session\|Sync Error POS Session]] #[[Pos3/5/FNB: Sync stuck at Report and then prompt out primary key error\|Sync stuck at Report and then prompt out primary key error]] #[[Pos3/5/FNB: Synchronizer Error: HQ POS Sync Product ID (Unregistered)…\|Synchronizer Error: HQ POS Sync Product ID (Unregistered)…]] #[[Pos3/5/FNB: Sync Issue POS Terminal Member Type\|Sync Issue POS Terminal Member Type]] #[[Pos3/5/FNB: Sync Error Message status still showing error even though all my pos transaction had been updated to HQ Server?\|Sync Error Message status still showing error even though all my pos transaction had been updated to HQ Server?]] #[[Pos3/5/FNB: Unable to select terminal id after assigned location\|Unable to select terminal id after assigned location]] #[[Pos3/5/FNB: Sync error Debtor Address Maxlength limit\|Sync error Debtor Address Maxlength limit]] #[[Pos3/5/FNB: Sync error POSCashRecord Session\|Sync error POSCashRecord Session]] #[[Pos3/5/FNB: Sync error PosEventLog UserID\|Sync error PosEventLog UserID]] #[[Pos3/5/FNB: Sync error column Description hit MaxLength limit\|Sync error column Description hit MaxLength limit]] #[[Pos3/5/FNB: Sync error PosEventLog TerminalID\|Sync error PosEventLog TerminalID]] #[[Pos3/5/FNB: When perform sync, system keeps prompt up: POSPayment record not found\|When perform sync, system keeps prompt up: POSPayment record not found]] #[[Pos3/5/FNB: Sync Error Array dimensions exceeded supported range\|Sync Error Array dimensions exceeded supported range]] #[[Pos3/5/FNB: Sync keep prompting PosPayment record not found?\|Sync keep prompting PosPayment record not found?]] #[[Pos3/5/FNB: Sync error PosDocNoFormat TerminalID\|Sync error PosDocNoFormat TerminalID]] #[[Pos3/5/FNB: Sync error PosStaffAttendance UserID\|Sync error PosStaffAttendance UserID]] #[[Pos3/5/FNB: Sync error Primary Key Error (UOM Conversion)\|Sync error Primary Key Error (UOM Conversion)]] #[[Pos3/5/FNB: After add New Fiscal Year, Why Synchronizer Error?\|After add New Fiscal Year, Why Synchronizer Error?]] #[[Pos3/5/FNB: Cant sync back PosPayment VCType\|Cant sync back PosPayment VCType]] ==POS Posting== Line 49 ⟶ 86: #[[Pos3/5/FNB: Duplicate Cash Book Entry No during pos posting\|Duplicate Cash Book Entry No during pos posting]] #[[Pos5/FNB: Missing POS Posting tab under Location Maintenance\|Missing POS Posting tab under Location Maintenance]] #[[Pos5/FNB: Point Payment Method is not set\|Point Payment Method is not set]] #[[Pos5/FNB: Delete POS Posting error DB concurrency violation\|Delete POS Posting error DB concurrency violation]] #[[Pos5/FNB: For POS posting, why is credit card bank charges account code different from what I have assigned?\|For POS posting, why is credit card bank charges account code different from what I have assigned?]] #[[Pos5/FNB: Posting Error TaxBrNo\|Posting Error TaxBrNo]] #[[Pos5/FNB: Posting Error - PaymentMethod, CBDate, PaymentNo,InclusiveTax, TaxDocNo\|Posting Error - PaymentMethod, CBDate, PaymentNo,InclusiveTax, TaxDocNo]] #[[Pos5/FNB: Posting Separate Number not works\|Posting Separate Number not works]] #[[Pos5/FNB: Posting error show accrual and payment basis tax code issue\|Posting error show accrual and payment basis tax code issue]] #[[Pos5/FNB: Pos Posting Error - Duplicate Posting Number\|Pos Posting Error - Duplicate Posting Number]] #[[Pos5/FNB: When perform POS posting it shows multiple sales accounts instead of one combined sales account?\|When perform POS posting it shows multiple sales accounts instead of one combined sales account?]] #[[Pos5/FNB: I clicked on Cash Button at POS AR Payment, but the payment method shows bank account instead of cash account?\|I clicked on Cash Button at POS AR Payment, but the payment method shows bank account instead of cash account?]] ==Login Failed== Line 57 ⟶ 103: #[[Pos3/5/FNB: Could not Login to POS Backend with Error fail to connect AutoCount Server Service\|Could not Login to POS Backend with Error fail to connect AutoCount Server Service]] #[[Pos3/5/FNB: Could not login POS Frontend\|Could not login POS Frontend]] #[[Pos3/5/FNB: Open POS, F&B error, dotNet Issue\|Open POS, F&B error, dotNet Issue]] #[[Pos3/5/FNB: POS BACKEND open error\|POS BACKEND open error]] #[[Pos3/5/FNB: Error when launching Backend\|Error when launching Backend]] #[[Pos3/5/FNB: Why does system keep prompt to create database whenever I launch the Backend?\|Why does system keep prompt to create database whenever I launch the Backend?]] ==License== Line 69 ⟶ 118: #[[Pos3/5/FNB: Sync monitor profile services unable to start\|Sync monitor profile services unable to start]] #[[Pos3/5/FNB: Auto Sync Notifier unable to start\|Auto Sync Notifier unable to start]] #[[Pos3/5/FNB: Error: System found don’t have POS Item Batch module\|Error: System found don’t have POS Item Batch module]] #[[Pos3/5/FNB: Import Itemcode Error - Multi UOM\|Import Itemcode Error - Multi UOM]] #[[Pos3/5/FNB: Login to POS Backend with Error Fail to connect AutoCount Server Service\|Login to POS Backend with Error Fail to connect AutoCount Server Service]] #[[Pos3/5/FNB: Register License prompted Same device can only maintain 1 temp product ID\|Register License prompted Same device can only maintain 1 temp product ID]] #[[Pos3/5/FNB: Unable register account book at Autocount server\|Unable register account book at Autocount server]] #[[Pos3/5/FNB: Could not insert license to Frontend POS/FnB?\|Could not insert license to Frontend POS/FnB?]] ==Maintenance== Line 100 ⟶ 154: #[[Pos5/FNB: Cash computation missing some bank notes amount\|Cash computation missing some bank notes amount]] #[[Pos5/FNB: Unable to delete commission from commission maintenance\|Unable to delete commission from commission maintenance]] #[[Pos5/FNB: Why is the system rounding up decimal point value at point payment even though bonus point adjustment rounding method is disabled\|Why is the system rounding up decimal point value at point payment even though bonus point adjustment rounding method is disabled]] #[[Pos5/FNB: Menu design did not load items related to Group/Type\|Menu design did not load items related to Group/Type]] #[[Pos5/FNB: Why I had set company details in company profile, but for Cash In & Out slip still showing other company details?\|Why I had set company details in company profile, but for Cash In & Out slip still showing other company details?]] #[[Pos5/FNB: Why system still allow to pass exceed maximum discount limit even though I had set the maximum discount for user group\|Why system still allow to pass exceed maximum discount limit even though I had set the maximum discount for user group]] #[[Pos5/FNB: When select Member the item price is changed?\|When select Member the item price is changed?]] #[[Pos5/FNB: Why promotion item discount is not working when purchase quantity is less than 1?\|Why promotion item discount is not working when purchase quantity is less than 1?]] #[[Pos5/FNB: Edit POS transaction from Backend\|Edit POS transaction from Backend]] #[[Pos5/FNB: Stock Item Maintenance only show 1 location up to date cost\|Stock Item Maintenance only show 1 location up to date cost]] #[[Pos5/FNB: Disable Earn Bonus point for promotion item\|Disable Earn Bonus point for promotion item]] #[[Pos5/FNB: Ewallet payment error\|Ewallet payment error]] #[[Pos5/FNB: Unable to change location code\|Unable to change location code]] #[[Pos5/FNB: Item Batch did not show item batch no\|Item Batch did not show item batch no]] #[[Pos5/FNB: Stock Adjustment location issue\|Stock Adjustment location issue]] #[[Pos5/FNB: Internet User login Error\|Internet User login Error]] #[[Pos5/FNB: Unable to change Promoter ID\|Unable to change Promoter ID]] #[[Pos5/FNB: Why can’t members trigger promotion price?\|Why can’t members trigger promotion price?]] #[[Pos5/FNB: Enter Password Open Cash Drawer\|Enter Password Open Cash Drawer]] #[[Pos5/FNB: Failed to Send Test Email for Gmail SMTP server in Pos Terminal settings?\|Failed to Send Test Email for Gmail SMTP server in Pos Terminal settings?]] ==Reporting== Line 109 ⟶ 180: #[[Pos3/5/FNB: Price decimal in barcode sticker\|Price decimal in barcode sticker]] #[[Pos3/5/FNB: "No report found." When I preview report in POS\|"No report found." When I preview report in POS]] #[[Pos3/5/FNB: Promoter Sales Analysis Report: Promoter ID shown in wrong outlet\|Promoter Sales Analysis Report: Promoter ID shown in wrong outlet]] #[[Pos3/5/FNB: When preview daily sales report for November, some transaction amount fall on 31st November?\|When preview daily sales report for November, some transaction amount fall on 31st November?]] #[[Pos3/5/FNB: Stock Balance Qty is 0 but it still has Cost Value?\|Stock Balance Qty is 0 but it still has Cost Value?]] #[[Pos3/5/FNB: Why is the amount in Ledger Sales Account not the same as POS Posting payment\|Why is the amount in Ledger Sales Account not the same as POS Posting payment]] #[[Pos3/5/FNB: Why is the final total in Pos Transaction Viewer not the same as Daily Sales Report?\|Why is the final total in Pos Transaction Viewer not the same as Daily Sales Report?]] #[[Pos3/5/FNB: Report design does not contain company info\|Report design does not contain company info]] ==Others== Line 124 ⟶ 200: #[[Pos3/5/FNB: Migrate database to POS 5/F&B error 'Invalid database...'\|Migrate database to POS 5/F&B error 'Invalid database...']] #[[Pos3/5/FNB: Error 1001 on re-installation\|Error 1001 on re-installation]] #[[Pos3/5/FNB: Why is my eDashboard transaction sync status keep show pending\|Why is my eDashboard transaction sync status keep show pending]] #[[Pos3/5/FNB: Why is there a Decimal value after Auto UOM Conversion\|Why is there a Decimal value after Auto UOM Conversion]] #[[Pos3/5/FNB: SQL services unable to start\|SQL services unable to start]] #[[Pos3/5/FNB: Autocount Server services unable to start due to default port 19500 has been used by other program?\|Autocount Server services unable to start due to default port 19500 has been used by other program?]] #[[Pos3/5/FNB: Receipt shows abnormal contents\|Receipt shows abnormal contents]] #[[Pos3/5/FNB: Script password during upgrade 1.9 to 5.0\|Script password during upgrade 1.9 to 5.0]] #[[Pos3/5/FNB: When connected to android price checker, system shows network error message\|When connected to android price checker, system shows network error message]] #[[Pos3/5/FNB: When connected to android price checker, system shows timeout error message\|When connected to android price checker, system shows timeout error message]] #[[Pos3/5/FNB: eDashBoard login screen error ‘The login isn’t the user of the Database’\|eDashBoard login screen error ‘The login isn’t the user of the Database’]] #[[Pos3/5/FNB: POS Second Display could not play video link\|POS Second Display could not play video link]] #[[Pos3/5/FNB: When print receipt, system prompt “Access to the printer is denied.”\|When print receipt, system prompt “Access to the printer is denied.”]] #[[Pos3/5/FNB: Printer print receipt issue\|Printer print receipt issue]] #[[Pos3/5/FNB: POS installation error\|POS installation error]] #[[Pos3/5/FNB: Why does system still prompt (Please enter amount) even though I have enter a valid voucher?\|Why does system still prompt (Please enter amount) even though I have enter a valid voucher?]] #[[Pos3/5/FNB: Upgrade 5.0 to 5.1 posterminalplugin error message\|Upgrade 5.0 to 5.1 posterminalplugin error message]] #[[Pos3/5/FNB: Login License error Value cannot be null\|Login License error Value cannot be null]] #[[Pos3/5/FNB: Backend eDashboard login error\|Backend eDashboard login error]] #[[Pos3/5/FNB: Sync Error - System Out Of Memory Exception\|Sync Error - System Out Of Memory Exception]] #[[Pos3/5/FNB: License Control Error - Processor and Ram Missing\|License Control Error - Processor and Ram Missing]] #[[Pos3/5/FNB: Pos integration - The remote server returned an error\|Pos integration - The remote server returned an error]] #[[Pos3/5/FNB: Edashboard login issue\|Edashboard login issue]] #[[Pos3/5/FNB: Install SQL server failed, and database engine failed to start?\|Install SQL server failed, and database engine failed to start?]] #[[Pos3/5/FNB: Second Display Unable to play video\|Second Display Unable to play video]] #[[Pos3/5/FNB: When run POS Sync Monitor program, system will pop up error message\|When run POS Sync Monitor program, system will pop up error message]] #[[Pos3/5/FNB: Item not calculate SST amount\|Item not calculate SST amount]] #[[Pos3/5/FNB: 1st time setup EDashBoard but transaction does not sync?\|1st time setup EDashBoard but transaction does not sync?]] #[[Pos3/5/FNB: Restore Conf. Setting button\|Restore Conf. Setting button]] #[[Pos3/5/FNB: Error launch SQL Configuration Manager Invalid Class 0x80041010\|Error launch SQL Configuration Manager Invalid Class 0x80041010]] #[[Pos3/5/FNB: Why is cash drawer ejected when print order slip or hold bill?\|Why is cash drawer ejected when print order slip or hold bill?]] #[[Pos3/5/FNB: Insert license error Product ID is used by dongle\|Insert license error Product ID is used by dongle]] #[[Pos3/5/FNB: Login or Logout EDashBoard error Not found\|Login or Logout EDashBoard error Not found]] {{NavigateForUser}}