Category:AutoCount Pos 5.0/FnB 5.0 Shared FAQ Troubleshoot

Data Entry

1. No Show Unit Price Column at Purchase
2. Outlet stock item list is not same
3. When I scan item the system goes directly to payment
4. Credit Sales Payment Error
5. Error with duplicated Barcode or Alternate Code
6. Frontend Backorder Control Not Functioning
7. Decimal is not showing 2 when i have set it 2
8. Check Stock Level Show Nothing
9. Return quantity more than sell quantity
10. Close Counter Report Amount not same with other report
11. Microsoft .NET Framework error after made payment
12. Debtor not follow Debtor's price
13. Only can Void Today Transaction
14. Stock Transfer - No report found
15. Service type status not shown when order item
16. Duplicate Barcode for itemcode
17. Line Printed, cannot set discount on this line
18. Can’t Override Discount Limit
19. Cash Payment Method is not set
20. Promotion item cannot change unit price
21. Why is my credit card type is blank even though i have maintained credit card type
22. Item Price does not follow member price plan
23. Unable to key in decimal places for bonus point payment
24. Why can’t I select new member type at POS Front End even though I have added new member type at POS Back End
25. Why user can make payment by point payment even though transaction amount is more than available point?
26. Item able to sell below min selling price after discount
27. Item code not found but F1 search is there
28. Rounding display at FE issue
29. E-Wallet payment Error Code: Payment not allowed?
30. Refund with vouchers prompt warning
31. Cash In & Cash out error
32. Scan item code will prompt key in price even though auto prompt is inactive?
33. Point Payment issue
34. How to enable feature of return earned point when return item?
35. Pos Frontend Why keep charging SST6 even I have specified each item its own tax code?
36. Hotkey or Syntax Formula on enter Barcode
37. When click refresh E-Invoice Monitor there is an error prompt “Company or api invalid”

Sync

1. Version not match issue during sync
2. POS Client Notifier still show error message even though service status shows running?
3. When perform synchronization, system will show error message "Column 'Modifier' not belongs to posdtl"?
4. Show services has been marked for deletion
5. Service Bus Issue
6. Could not locate new location from frontend
7. Unexpected character encountered while parsing value
8. Sync Issue - Sync Port put wrong
9. When click on Configure Terminal, an error is prompted
10. Sync Error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column
11. The Password did not match
12. Error message when reset terminal pc at POS Server Monitor?
13. Sync Error because the ‘PRIMARY’ filegroup is full
14. Sync Error 'PaymentAmt Outstanding in docno'
15. When sync stuck at sync member and error message occurred (... No type was found that matches the controller named “GetMemberCount”
16. Why I unable to see updated transaction even though sync is successful?
17. Why POS Server Monitor Sync Profile services keep stopped?
18. Sync Error POS Session
19. Sync stuck at Report and then prompt out primary key error
20. Synchronizer Error: HQ POS Sync Product ID (Unregistered)…
21. Sync Issue POS Terminal Member Type
22. Sync Error Message status still showing error even though all my pos transaction had been updated to HQ Server?
23. Unable to select terminal id after assigned location
24. Sync error Debtor Address Maxlength limit
25. Sync error POSCashRecord Session
26. Sync error PosEventLog UserID
27. Sync error column Description hit MaxLength limit
28. Sync error PosEventLog TerminalID
29. When perform sync, system keeps prompt up: POSPayment record not found
30. Sync Error Array dimensions exceeded supported range
31. Sync keep prompting PosPayment record not found?
32. Sync error PosDocNoFormat TerminalID
33. Sync error PosStaffAttendance UserID
34. Sync error Primary Key Error (UOM Conversion)
35. After add New Fiscal Year, Why Synchronizer Error?
36. Cant sync back PosPayment VCType
37. Sync error Transaction IPHIST Member No.
38. Sync error PosSession UserID / Checkout User ID
39. Sync error UDF Column names in each table must be unique

POS Posting

1. POS Posting Error – ‘Deposit Acc is not set’
2. POS Posting Error – ‘Duplicate Journal Entry No’
3. Why is my Sale Account not showing POS Sales Amount
4. Line 1 Invalid Account No, Posting Error
5. After deleted POS Posting inquiry shows no records?
6. Posting Error - ARInvoice AccNo is empty
7. Nothing come out when I click on New Posting at POS Posting
8. Pos posting error - Line 2: Invalid Account No
9. Duplicate Cash Book Entry No during pos posting
10. Missing POS Posting tab under Location Maintenance
11. Point Payment Method is not set
12. Delete POS Posting error DB concurrency violation
13. For POS posting, why is credit card bank charges account code different from what I have assigned?
14. Posting Error TaxBrNo
15. Posting Error - PaymentMethod, CBDate, PaymentNo,InclusiveTax, TaxDocNo
16. Posting Separate Number not works
17. Posting error show accrual and payment basis tax code issue
18. Pos Posting Error - Duplicate Posting Number
19. When perform POS posting it shows multiple sales accounts instead of one combined sales account?
20. I clicked on Cash Button at POS AR Payment, but the payment method shows bank account instead of cash account?

Login Failed

1. Pos Login Failed - plugin issue
2. Login Failed sa password
3. Login POS Frontend system Show Failed, incorrect password
4. Could not Login to POS Backend with Error fail to connect AutoCount Server Service
5. Could not login POS Frontend
6. Open POS, F&B error, dotNet Issue
7. POS BACKEND open error
8. Error when launching Backend
9. Why does system keep prompt to create database whenever I launch the Backend?

License

1. When click on Hardware Info, system will pop up error message “Unhandled exception has occurred in your application”
2. When click on License Control, system will pop up error message “ System.TypeInitializationException…”
3. When configure Front End terminal, system will pop up error message “The type initiaiizer for ‘AutoCount.POS.SecurityUtils…”
4. When active License get error of Hardware Session ID not match
5. License Control Error System.IO.IOExeption
6. License Status become Stale State how to fix?
7. Activate Pos Backend Error using dongle
8. Sync monitor profile services unable to start
9. Auto Sync Notifier unable to start
10. Error: System found don’t have POS Item Batch module
11. Import Itemcode Error - Multi UOM
12. Login to POS Backend with Error Fail to connect AutoCount Server Service
13. Register License prompted Same device can only maintain 1 temp product ID
14. Unable register account book at Autocount server
15. Could not insert license to Frontend POS/FnB?

Maintenance

1. Error when save Design Fast Selection Menu Details
2. Why is Menu Button rolled back to default sequence?
3. Why is my promotion item not working when sell quantity is less than 1?
4. Why is the selling price markup % not automatically calculated?
5. Change Credit Card ID prompt error
6. When change Item Group, item Price also changed?
7. Delete Location Error
8. Unable to find POS Option Maintenance at POS Backend after updated to new version
9. Price did not update
10. Authorize code prompts
11. Column reset every time open POS
12. New member type missing even after full sync
13. Promotion Maintenance show duplicate item when save
14. Custom Payment Method Missing
15. Remote HQ failed to login
16. Can't View Picture in Fast selection Menu
17. Error message prompted during Cash Computation
18. Configuration setting error message
19. Purge POS Transaction shows no data
20. After migrated from POS 3 to POS 5, POS options does not work
21. POS Backend options are not be set
22. Different Outstanding Document Numbering When Create AR Payment in POS
23. "Please configure HQ Database information first." prompted when click on Remote HQ Function
24. There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.
25. POS Sales are not shown in Price History Settings
26. Enable minimum selling price issue
27. Cash computation missing some bank notes amount
28. Unable to delete commission from commission maintenance
29. Why is the system rounding up decimal point value at point payment even though bonus point adjustment rounding method is disabled
30. Menu design did not load items related to Group/Type
31. Why I had set company details in company profile, but for Cash In & Out slip still showing other company details?
32. Why system still allow to pass exceed maximum discount limit even though I had set the maximum discount for user group
33. When select Member the item price is changed?
34. Why promotion item discount is not working when purchase quantity is less than 1?
35. Edit POS transaction from Backend
36. Stock Item Maintenance only show 1 location up to date cost
37. Disable Earn Bonus point for promotion item
38. Ewallet payment error
39. Unable to change location code
40. Item Batch did not show item batch no
41. Stock Adjustment location issue
42. Internet User login Error
43. Unable to change Promoter ID
44. Why can’t members trigger promotion price?
45. Enter Password Open Cash Drawer
46. Failed to Send Test Email for Gmail SMTP server in Pos Terminal settings?
47. Error when click ‘+’ for new Member No.
48. After payment there is an error prompt “Failed to open port:”
49. Save Configuration Setting error. Access to the path is denied

Reporting

1. Inquiry POS report error Value was either too large or too small for lnt32
2. Some of sales items are missing when view POS Sales Report
3. Item numbering not appeared in Receipt
4. Multi filters option causes some items not displayed
5. Price decimal in barcode sticker
6. "No report found." When I preview report in POS
7. Promoter Sales Analysis Report: Promoter ID shown in wrong outlet
8. When preview daily sales report for November, some transaction amount fall on 31st November?
9. Stock Balance Qty is 0 but it still has Cost Value?
10. Why is the amount in Ledger Sales Account not the same as POS Posting payment
11. Why is the final total in Pos Transaction Viewer not the same as Daily Sales Report?
12. Report design does not contain company info

EInvoice

1. When click refresh E-Invoice Monitor there is an error prompt “Company or api invalid”
2. When direct submit E-Invoive failed with TIN ownership error message.
3. Error Submit EInvoice. AIP Company ID not found

Others

1. Printer Unable to Print Summary Counter Receipt
2. Export Price to Weighting Scale = Weight Class
3. Why can’t I turn on Hamachi VPN?
4. I have already set photo and video link for LCD Customer Display screen but still not showing?
5. Reprint receipt always printed from other printer?
6. Creating New Receipt & Payment Voucher is very slow?
7. Import data in Bonus Point Adjustment Error
8. Stock Item Listing Qty does not match with other stock reports
9. Sales submission error
10. Application error during eDashBoard registration
11. Migrate database to POS 5/F&B error 'Invalid database...'
12. Error 1001 on re-installation
13. Why is my eDashboard transaction sync status keep show pending
14. Why is there a Decimal value after Auto UOM Conversion
15. SQL services unable to start
16. Autocount Server services unable to start due to default port 19500 has been used by other program?
17. Receipt shows abnormal contents
18. Script password during upgrade 1.9 to 5.0
19. When connected to android price checker, system shows network error message
20. When connected to android price checker, system shows timeout error message
21. eDashBoard login screen error ‘The login isn’t the user of the Database’
22. POS Second Display could not play video link
23. When print receipt, system prompt “Access to the printer is denied.”
24. Printer print receipt issue
25. POS installation error
26. Why does system still prompt (Please enter amount) even though I have enter a valid voucher?
27. Upgrade 5.0 to 5.1 posterminalplugin error message
28. Login License error Value cannot be null
29. Backend eDashboard login error
30. Sync Error - System Out Of Memory Exception
31. License Control Error - Processor and Ram Missing
32. Pos integration - The remote server returned an error
33. Edashboard login issue
34. Install SQL server failed, and database engine failed to start?
35. Second Display Unable to play video
36. When run POS Sync Monitor program, system will pop up error message
37. Item not calculate SST amount
38. 1st time setup EDashBoard but transaction does not sync?
39. Restore Conf. Setting button
40. Error launch SQL Configuration Manager Invalid Class 0x80041010
41. Why is cash drawer ejected when print order slip or hold bill?
42. Insert license error Product ID is used by dongle
43. Login or Logout EDashBoard error Not found
44. POS5/FNB window resolution issue

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