Pos5/FNB: Item code not found but F1 search is there

From AutoCount Resource Center

Question :

When I scan my barcode number at pos system, it shows item not found??

But when paste the barcode using search item function it can be found ? Any idea ?

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Possible Reason :

The beginning item barcode number is (conflict) the same as your weighting scale price/flag digit.


Solution :

1. Login your POS Backend > Point Of Sale > Maintenance > Terminal Settings Maintenance > Select your Option ID then click the Edit Button

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2. Under Settings Tab, you will notice that your Qty Flag Digit starts with 99… and your barcode number also starts with 99… . Therefore, you need to change item barcode to another number or you may disable your scale barcode function without changing barcode number.

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3. Then perform speed sync from your terminal.


By: SengHoong 20210111, Jacky 20220121, P220127 [000297]


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