Pos5/FNB: Unable to delete commission from commission maintenance

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Question :

I cannot delete the promoter's commission, system prompts an error “The value of column CommissionID in table PosPromoter does not exist in its master file.

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I’m sure that I didn’t create any transaction for this commission plan.


Possible Reason :

The error is due to the commission id is used in POS Promoter setting.


Solution :

To remove the setting, you need to;

1. Go to Point of Sale > Promoter > Promoter Maintenance

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2. To know which promoter is tied to this commission, right click on detail pane to select Column Chooser. Drag the Commission ID to detail panel.

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3. Select Promoter and click on Edit.

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4. Press Ctrl + 0 on your keyboard to remove the value in the field of Commission:

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5. You will be able to delete the Commission ID now.

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By: Kee 20200318, Jacky 20200319 [000013]


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