Pos3/5/FNB: Could not Login to POS Backend with Error fail to connect AutoCount Server Service

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Question :

When I login AutoCount POS 5.0 Backend, system prompts me an error as shown below, what can I do now?

(Error! Fail to connect AutoCount Server Service.)

000127-a.png


Possible Reason :

Most probably you did not install AutoCount Server or AutoCount Server Service is not started.


Solution :

1. Go to Windows start > type Services > click on Windows Services.msc

000127-b.png


2. Right click AutoCount Server Services > Start > then try to login AutoCount 5.0 BackEnd again

000127-c.png


If you can’t find this service most probably you did not install AutoCount Server.

To install, look for your installer file at DVD:\AutoCount\AutoCount Server Setup.exe

If you did not have the DVD please contact our support center.

000127-d.png


3. You can check the AutoCount Server at Windows Start > AutoCount Server > AutoCount Server Monitor

000127-e.png


4. Make sure that the service is running >. > Now try login AutoCount 5.0 BackEnd again.


By: CK 20201014, 20201124, P201126 [000127]


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