Pos3/5/FNB: Multi filters option causes some items not displayed

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Question :

I set multi filters in Branch Stock Balance Report, and notice few items not displayed upon Inquiry? If I set all to No Filter everything is OK.

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Possible Reason :

Check you setting of filter options and Item Maintenance. If everything is correct, try to clear windows cache or temporally files.


Solution :

Exit all AutoCount system > go to Windows Explorer > key in %appdata% > press Enter.

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Right click on AutoCount folder, click on Cut and Paste it on Windows Desktop. (Do not worry as if this folder is cut, the system will auto generate a new one upon login.)

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Now try to login POS again, and inquiry Branch Stock Balance Report. Now you should be able to see all items.

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In case there is any plugin missing or not functioning. Go to Windows Desktop, locate the AutoCount folder that you have pasted here just now

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Select your system folder either FnB or POS > double click on the folder

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Double click on your database folder (AED_XXX@XXXA2006).

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At search text box, key in the phrase \Plugin Cache at the end of the pathname > press Enter

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Copy all folders listed.

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Jot down (or copy) the pathname after …\Desktop (e.g. \AutoCount\POS\AED_SIN_FE@.A2006\Plugin Cache)

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Open a fresh Windows Explore, key in %appdata% then follow by the copied pathname. (e.g. %appdata%\AutoCount\POS\AED_SIN_FE@.A2006\Plugin Cache)

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Paste all the listed folders you have copied earlier from Plugin Cache  select Replace the files in the destination.

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It’s done. Now you may login the system to check on plugin features.


By: CK 200605, Jacky 200731, P200805 [000074]


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