Pos5/FNB: E-Wallet payment Error Code: Payment not allowed?

Question :

Why do I get transaction fail during E-wallet payment?.

Transaction Fail.

Error Code: Payment not allowed

Possible Reason :

The EWallet Merchant ID or Merchant Key has not been keyed in correctly.

Solution :

1a. Login POS 5.0 > More Function > Configuration Setting > Device Setting 2 tab > reenter your E Wallet info > OK

1b. Login FnB > More Function > Setting > Configuration Setting > Device Setting 2 tab > reenter your E Wallet info > OK

Please be very accurate when keying in letters such as 0, O, o, 1, I, L (l), 7, 2, Z & z.

Alternatively you can copy the password and ID from the PDF file that was sent to you.

2. Fully Exit System & re login try

By: CK 20220329, Jacky 220422, P220425 [000318]

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