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Category:AutoCount Pos 5.0/FnB 5.0 Shared FAQ Troubleshoot: Difference between revisions

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==Data Entry==
#[[Pos5/FNB: Unable to key in decimal places for bonus point payment|Unable to key in decimal places for bonus point payment]]
#[[Pos3/5/FNB: No Show Unit Price Column at Purchase|No Show Unit Price Column at Purchase]]
#[[Pos5/FNB: Unable to delete commission from commission maintenance|Unable to delete commission from commission maintenance]]
#[[Pos5Pos3/5/FNB: CashOutlet computationstock missingitem somelist bankis notesnot amountsame|CashOutlet computationstock missingitem somelist bankis notesnot amountsame]]
#[[Pos3/5/FNB: When I scan item the system goes directly to payment|When I scan item the system goes directly to payment]]
#[[Pos5/FNB: Item Price does not follow member price plan|Item Price does not follow member price plan]]
#[[Pos5Pos3/5/FNB: EnableCredit minimumSales sellingPayment price issueError|Enable minimumCredit sellingSales pricePayment issueError]]
#[[Pos3/5/FNB: Error with duplicated Barcode or Alternate Code|Error with duplicated Barcode or Alternate Code]]
#[[Pos5/FNB: Missing POS Posting tab under Location Maintenance|Missing POS Posting tab under Location Maintenance]]
#[[Pos3/5/FNB: Frontend Backorder Control Not Functioning|Frontend Backorder Control Not Functioning]]
#[[Pos3/5/FNB: POS Sales are not shown in Price History Settings|POS Sales are not shown in Price History Settings]]
#[[Pos3/5/FNB: Decimal is not showing 2 when i have set it 2|Decimal is not showing 2 when i have set it 2]]
#[[Pos3/5/FNB: There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.|There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.]]
#[[Pos3/5/FNB: Check Stock Level Show Nothing|Check Stock Level Show Nothing]]
#[[Pos3/5/FNB: "Please configure HQ Database information first." prompted when click on Remote HQ Function|"Please configure HQ Database information first." prompted when click on Remote HQ Function]]
#[[Pos3/5/FNB: Return quantity more than sell quantity|Return quantity more than sell quantity]]
#[[Pos5/FNB: Why is my credit card type is blank even though i have maintained credit card type|Why is my credit card type is blank even though i have maintained credit card type]]
#[[Pos3/5/FNB: DuplicateClose CashCounter BookReport EntryAmount Nonot duringsame poswith postingother report|DuplicateClose Counter CashReport BookAmount Entrynot Nosame duringwith posother postingreport]]
#[[Pos3/5/FNB: PromotionMicrosoft item.NET cannotFramework changeerror unitafter pricemade payment|PromotionMicrosoft .NET itemFramework cannoterror changeafter unitmade pricepayment]]
#[[Pos3/5/FNB: "NoDebtor reportnot found."follow WhenDebtor's I preview report in POSprice|"No report found." When IDebtor previewnot reportfollow inDebtor's POSprice]]
#[[Pos3/5/FNB: Only can Void Today Transaction|Only can Void Today Transaction]]
#[[Pos3/5/FNB: Different Outstanding Document Numbering When Create AR Payment in POS|Different Outstanding Document Numbering When Create AR Payment in POS]]
#[[Pos3/5/FNB: PosStock posting errorTransfer - LineNo 2:report Invalid Account Nofound|PosStock posting errorTransfer - LineNo 2:report Invalid Account Nofound]]
#[[Pos3/5/FNB: Service type status not shown when order item|Service type status not shown when order item]]
#[[Pos3/5/FNB: Duplicate Barcode for itemcode|Duplicate Barcode for itemcode]]
#[[Pos3/5/FNB: Line Printed, cannot set discount on this line|Line Printed, cannot set discount on this line]]
#[[Pos3/5/FNB: Can’t Override Discount Limit|Can’t Override Discount Limit]]
#[[Pos3/5/FNB: Cash Payment Method is not set|Cash Payment Method is not set]]
#[[Pos3/5/FNB: LinePromotion Printed,item cannot setchange discountunit on this lineprice|LinePromotion Printed,item cannot set discount onchange thisunit lineprice]]
#[[Pos5/FNB: Why is my credit card type is blank even though i have maintained credit card type|Why is my credit card type is blank even though i have maintained credit card type]]
#[[Pos3/5/FNB: Inquiry POS report error Value was either too large or too small for lnt32|Inquiry POS report error Value was either too large or too small for lnt32]]
#[[Pos3/5Pos5/FNB: POSItem BackendPrice options aredoes not befollow setmember price plan|POSItem BackendPrice options aredoes not befollow member setprice plan]]
#[[Pos5/FNB: Unable to key in decimal places for bonus point payment|Unable to key in decimal places for bonus point payment]]
#[[Pos3/5/FNB: After migrated from POS 3 to POS 5, POS options does not work|After migrated from POS 3 to POS 5, POS options does not work]]
 
#[[Pos3/5/FNB: Duplicate Barcode for itemcode|Duplicate Barcode for itemcode]]
 
#[[Pos3/5/FNB: Nothing come out when I click on New Posting at POS Posting|Nothing come out when I click on New Posting at POS Posting]]
==Sync==
#[[Pos3/5/FNB: Purge POS Transaction shows no data|Purge POS Transaction shows no data]]
#[[Pos3/5/FNB: MultiVersion filtersnot optionmatch causesissue someduring itemssync|Version not displayed|Multimatch filtersissue option causes some items notduring displayedsync]]
#[[Pos3/5/FNB: POS Client Notifier still show error message even though service status shows running?|POS Client Notifier still show error message even though service status shows running?]]
#[[Pos3/5/FNB: Item numbering not appeared in Receipt|Item numbering not appeared in Receipt]]
#[[Pos3/5/FNB: When perform synchronization, system will show error message "Column 'Modifier' not belongs to posdtl"?|When perform synchronization, system will show error message "Column 'Modifier' not belongs to posdtl"?]]
#[[Pos3/5/FNB: Sync Error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column|Sync Error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column]]
#[[Pos3/5/FNB: SomeShow ofservices saleshas itemsbeen aremarked missingfor when view POS Sales Reportdeletion|Some of sales items areShow missingservices whenhas viewbeen POSmarked Salesfor Reportdeletion]]
#[[Pos3/5/FNB: ConfigurationService settingBus error messageIssue|Configuration settingService errorBus messageIssue]]
#[[Pos3/5/FNB: Posting Error - ARInvoice AccNo is empty|Posting Error - ARInvoice AccNo is empty]]
#[[Pos3/5/FNB: Error message prompted during Cash Computation|Error message prompted during Cash Computation]]
#[[Pos3/5/FNB: Auto Sync Notifier unable to start|Auto Sync Notifier unable to start]]
#[[Pos3/5/FNB: Sync monitor profile services unable to start|Sync monitor profile services unable to start]]
#[[Pos3/5/FNB: Service type status not shown when order item|Service type status not shown when order item]]
#[[Pos3/5/FNB: Can't View Picture in Fast selection Menu|Can't View Picture in Fast selection Menu]]
#[[Pos3/5/FNB: When click on Configure Terminal, an error is prompted|When click on Configure Terminal, an error is prompted]]
#[[Pos3/5/FNB: Could not Login to POS Backend with Error fail to connect AutoCount Server Service|Could not Login to POS Backend with Error fail to connect AutoCount Server Service]]
#[[Pos3/5/FNB: Could not login POS Frontend|Could not login POS Frontend]]
#[[Pos3/5/FNB: Remote HQ failed to login|Remote HQ failed to login]]
#[[Pos3/5/FNB: After deleted POS Posting inquiry shows no records?|After deleted POS Posting inquiry shows no records?]]
#[[Pos3/5/FNB: Custom Payment Method Missing|Custom Payment Method Missing]]
#[[Pos3/5/FNB: Sync Issue - Sync Port put wrong|Sync Issue - Sync Port put wrong]]
#[[Pos3/5/FNB: Stock Transfer - No report found|Stock Transfer - No report found]]
#[[Pos3/5/FNB: Error 1001 on re-installation|Error 1001 on re-installation]]
#[[Pos3/5/FNB: Only can Void Today Transaction|Only can Void Today Transaction]]
#[[Pos3/5/FNB: Debtor not follow Debtor's price|Debtor not follow Debtor's price]]
#[[Pos3/5/FNB: Promotion Maintenance show duplicate item when save|Promotion Maintenance show duplicate item when save]]
#[[Pos3/5/FNB: Migrate database to POS 5/F&B error 'Invalid database...'|Migrate database to POS 5/F&B error 'Invalid database...']]
#[[Pos3/5/FNB: New member type missing even after full sync|New member type missing even after full sync]]
#[[Pos3/5/FNB: Column reset every time open POS|Column reset every time open POS]]
#[[Pos3/5/FNB: Price decimal in barcode sticker|Price decimal in barcode sticker]]
#[[Pos3/5/FNB: Application error during eDashBoard registration|Application error during eDashBoard registration]]
#[[Pos3/5/FNB: Unexpected character encountered while parsing value|Unexpected character encountered while parsing value]]
#[[Pos3/5/FNB: Could not locate new location from frontend|Could not locate new location from frontend]]
#[[Pos3/5/FNB: Unexpected character encountered while parsing value|Unexpected character encountered while parsing value]]
#[[Pos3/5/FNB: Price did not update|Price did not update]]
#[[Pos3/5/FNB: SalesSync submissionIssue error- Sync Port put wrong|SalesSync Issue - Sync Port submissionput errorwrong]]
#[[Pos3/5/FNB: When click on Configure Terminal, an error is prompted|When click on Configure Terminal, an error is prompted]]
#[[Pos3/5/FNB: Authorize code prompts|Authorize code prompts]]
#[[Pos3/5/FNB: Sync Error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column|Sync Error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column]]
#[[Pos3/5/FNB: Line 1 Invalid Account No, Posting Error|Line 1 Invalid Account No, Posting Error]]
 
#[[Pos3/5/FNB: Microsoft .NET Framework error after made payment|Microsoft .NET Framework error after made payment]]
 
#[[Pos3/5/FNB: Why is my Sale Account not showing POS Sales Amount|Why is my Sale Account not showing POS Sales Amount]]
==POS Posting==
#[[Pos3/5/FNB: Stock Item Listing Qty does not match with other stock reports|Stock Item Listing Qty does not match with other stock reports]]
#[[Pos3/5/FNB: Unable to find POS Option Maintenance at POS Backend after updated to new version|Unable to find POS Option Maintenance at POS Backend after updated to new version]]
#[[Pos3/5/FNB: Activate Pos Backend Error using dongle|Activate Pos Backend Error using dongle]]
#[[Pos3/5/FNB: Close Counter Report Amount not same with other report|Close Counter Report Amount not same with other report]]
#[[Pos3/5/FNB: Import data in Bonus Point Adjustment Error |Import data in Bonus Point Adjustment Error]]
#[[Pos3/5/FNB: Delete Location Error|Delete Location Error]]
#[[Pos3/5/FNB: License Status become Stale State how to fix?|License Status become Stale State how to fix?]]
#[[Pos3/5/FNB: When change Item Group, item Price also changed?|When change Item Group, item Price also changed?]]
#[[Pos3/5/FNB: Login POS Frontend system Show Failed, incorrect password|Login POS Frontend system Show Failed, incorrect password]]
#[[Pos3/5/FNB: Return quantity more than sell quantity|Return quantity more than sell quantity]]
#[[Pos3/5/FNB: Change Credit Card ID prompt error|Change Credit Card ID prompt error]]
#[[Pos3/5/FNB: Why is the selling price markup % not automatically calculated?|Why is the selling price markup % not automatically calculated?]]
#[[Pos3/5/FNB: POS Posting Error – ‘Deposit Acc is not set’|POS Posting Error – ‘Deposit Acc is not set’]]
#[[Pos3/5/FNB: POS Posting Error – ‘Duplicate Journal Entry No’|POS Posting Error – ‘Duplicate Journal Entry No’]]
#[[Pos3/5/FNB: Why is my promotionSale itemAccount not workingshowing whenPOS sellSales quantity is less than 1?Amount|Why is my promotionSale itemAccount not working when sell quantity isshowing lessPOS thanSales 1?Amount]]
#[[Pos3/5/FNB: CheckLine Stock1 LevelInvalid ShowAccount NothingNo, Posting Error|CheckLine 1 Invalid StockAccount LevelNo, ShowPosting NothingError]]
#[[Pos3/5/FNB: After deleted POS Posting inquiry shows no records?|After deleted POS Posting inquiry shows no records?]]
#[[Pos3/5/FNB: Service Bus Issue|Service Bus Issue]]
#[[Pos3/5/FNB: ShowPosting servicesError has- beenARInvoice markedAccNo foris deletionempty|ShowPosting servicesError has- beenARInvoice markedAccNo foris deletionempty]]
#[[Pos3/5/FNB: WhyNothing iscome Menuout Buttonwhen rolledI backclick toon defaultNew sequence?Posting at POS Posting|WhyNothing come out when isI Menuclick Buttonon rolledNew backPosting toat defaultPOS sequence?Posting]]
#[[Pos3/5/FNB: CreatingPos Newposting Receipterror &- PaymentLine Voucher2: isInvalid veryAccount slow?No|CreatingPos Newposting Receipterror &- PaymentLine Voucher2: isInvalid veryAccount slow?No]]
#[[Pos3/5/FNB: ReprintDuplicate receiptCash alwaysBook printedEntry fromNo otherduring printer?pos posting|ReprintDuplicate Cash receiptBook alwaysEntry printedNo fromduring otherpos printer?posting]]
#[[Pos5/FNB: Missing POS Posting tab under Location Maintenance|Missing POS Posting tab under Location Maintenance]]
#[[Pos3/5/FNB: When perform synchronization, system will show error message "Column 'Modifier' not belongs to posdtl"?|When perform synchronization, system will show error message "Column 'Modifier' not belongs to posdtl"?]]
 
#[[Pos3/5/FNB: Decimal is not showing 2 when i have set it 2|Decimal is not showing 2 when i have set it 2]]
 
#[[Pos3/5/FNB: Frontend Backorder Control Not Functioning|Frontend Backorder Control Not Functioning]]
==Login Failed==
#[[Pos3/5/FNB: Pos Login Failed - plugin issue|Pos Login Failed - plugin issue]]
#[[Pos3/5/FNB: Login Failed sa password|Login Failed sa password]]
#[[Pos3/5/FNB: Login POS Frontend system Show Failed, incorrect password|Login POS Frontend system Show Failed, incorrect password]]
#[[Pos3/5/FNB: License Control Error System.IO.IOExeption|License Control Error System.IO.IOExeption]]
#[[Pos3/5/FNB: Could not Login to POS Backend with Error fail to connect AutoCount Server Service|Could not Login to POS Backend with Error fail to connect AutoCount Server Service]]
#[[Pos3/5/FNB: Error when save Design Fast Selection Menu Details|Error when save Design Fast Selection Menu Details]]
#[[Pos3/5/FNB: Could not login POS Frontend|Could not login POS Frontend]]
#[[Pos3/5/FNB: When active License get error of Hardware Session ID not match|When active License get error of Hardware Session ID not match]]
 
#[[Pos3/5/FNB: Error with duplicated Barcode or Alternate Code|Error with duplicated Barcode or Alternate Code]]
 
#[[Pos3/5/FNB: I have already set photo and video link for LCD Customer Display screen but still not showing?|I have already set photo and video link for LCD Customer Display screen but still not showing?]]
==License==
#[[Pos3/5/FNB: Why can’t I turn on Hamachi VPN?|Why can’t I turn on Hamachi VPN?]]
#[[Pos3/5/FNB: Credit Sales Payment Error|Credit Sales Payment Error]]
#[[Pos3/5/FNB: Export Price to Weighting Scale = Weight Class|Export Price to Weighting Scale = Weight Class]]
#[[Pos3/5/FNB: Printer Unable to Print Summary Counter Receipt|Printer Unable to Print Summary Counter Receipt]]
#[[Pos3/5/FNB: When I scan item the system goes directly to payment|When I scan item the system goes directly to payment]]
#[[Pos3/5/FNB: POS Client Notifier still show error message even though service status shows running?|POS Client Notifier still show error message even though service status shows running?]]
#[[Pos3/5/FNB: When click on Hardware Info, system will pop up error message “Unhandled exception has occurred in your application”|When click on Hardware Info, system will pop up error message “Unhandled exception has occurred in your application”]]
#[[Pos3/5/FNB: When click on License Control, system will pop up error message “ System.TypeInitializationException…”|When click on License Control, system will pop up error message “ System.TypeInitializationException…”]]
#[[Pos3/5/FNB: When configure Front End terminal, system will pop up error message “The type initiaiizer for ‘AutoCount.POS.SecurityUtils…”|When configure Front End terminal, system will pop up error message “The type initiaiizer for ‘AutoCount.POS.SecurityUtils…”]]
#[[Pos3/5/FNB: VersionWhen notactive matchLicense issueget duringerror sync|Versionof Hardware Session ID not match|When issueactive duringLicense syncget error of Hardware Session ID not match]]
#[[Pos3/5/FNB: OutletLicense stockControl itemError list is not sameSystem.IO.IOExeption|Outlet stock item listLicense isControl notError sameSystem.IO.IOExeption]]
#[[Pos3/5/FNB: NoLicense ShowStatus Unitbecome PriceStale ColumnState athow Purchaseto fix?|NoLicense Status Showbecome UnitStale PriceState Columnhow atto Purchasefix?]]
#[[Pos3/5/FNB: Activate Pos LoginBackend FailedError -using plugin issuedongle|PosActivate LoginPos FailedBackend -Error pluginusing issuedongle]]
#[[Pos3/5/FNB: Sync monitor profile services unable to start|Sync monitor profile services unable to start]]
#[[Pos3/5/FNB: Auto Sync Notifier unable to start|Auto Sync Notifier unable to start]]
 
 
==Maintenance==
#[[Pos3/5/FNB: Error when save Design Fast Selection Menu Details|Error when save Design Fast Selection Menu Details]]
#[[Pos3/5/FNB: Why is Menu Button rolled back to default sequence?|Why is Menu Button rolled back to default sequence?]]
#[[Pos3/5/FNB: Why is my promotion item not working when sell quantity is less than 1?|Why is my promotion item not working when sell quantity is less than 1?]]
#[[Pos3/5/FNB: Why is the selling price markup % not automatically calculated?|Why is the selling price markup % not automatically calculated?]]
#[[Pos3/5/FNB: Change Credit Card ID prompt error|Change Credit Card ID prompt error]]
#[[Pos3/5/FNB: When change Item Group, item Price also changed?|When change Item Group, item Price also changed?]]
#[[Pos3/5/FNB: Delete Location Error|Delete Location Error]]
#[[Pos3/5/FNB: Unable to find POS Option Maintenance at POS Backend after updated to new version|Unable to find POS Option Maintenance at POS Backend after updated to new version]]
#[[Pos3/5/FNB: Price did not update|Price did not update]]
#[[Pos3/5/FNB: Authorize code prompts|Authorize code prompts]]
#[[Pos3/5/FNB: Column reset every time open POS|Column reset every time open POS]]
#[[Pos3/5/FNB: New member type missing even after full sync|New member type missing even after full sync]]
#[[Pos3/5/FNB: Promotion Maintenance show duplicate item when save|Promotion Maintenance show duplicate item when save]]
#[[Pos3/5/FNB: Custom Payment Method Missing|Custom Payment Method Missing]]
#[[Pos3/5/FNB: Remote HQ failed to login|Remote HQ failed to login]]
#[[Pos3/5/FNB: Can't View Picture in Fast selection Menu|Can't View Picture in Fast selection Menu]]
#[[Pos3/5/FNB: Error message prompted during Cash Computation|Error message prompted during Cash Computation]]
#[[Pos3/5/FNB: Configuration setting error message|Configuration setting error message]]
#[[Pos3/5/FNB: Purge POS Transaction shows no data|Purge POS Transaction shows no data]]
#[[Pos3/5/FNB: After migrated from POS 3 to POS 5, POS options does not work|After migrated from POS 3 to POS 5, POS options does not work]]
#[[Pos3/5/FNB: POS Backend options are not be set |POS Backend options are not be set ]]
#[[Pos3/5/FNB: Different Outstanding Document Numbering When Create AR Payment in POS|Different Outstanding Document Numbering When Create AR Payment in POS]]
#[[Pos3/5/FNB: "Please configure HQ Database information first." prompted when click on Remote HQ Function|"Please configure HQ Database information first." prompted when click on Remote HQ Function]]
#[[Pos3/5/FNB: There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.|There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.]]
#[[Pos3/5/FNB: POS Sales are not shown in Price History Settings|POS Sales are not shown in Price History Settings]]
#[[Pos5/FNB: Enable minimum selling price issue|Enable minimum selling price issue]]
#[[Pos5/FNB: Cash computation missing some bank notes amount|Cash computation missing some bank notes amount]]
#[[Pos5/FNB: Unable to delete commission from commission maintenance|Unable to delete commission from commission maintenance]]
 
 
==Reporting==
#[[Pos3/5/FNB: Inquiry POS report error Value was either too large or too small for lnt32|Inquiry POS report error Value was either too large or too small for lnt32]]
#[[Pos3/5/FNB: Some of sales items are missing when view POS Sales Report|Some of sales items are missing when view POS Sales Report]]
#[[Pos3/5/FNB: Item numbering not appeared in Receipt|Item numbering not appeared in Receipt]]
#[[Pos3/5/FNB: Multi filters option causes some items not displayed|Multi filters option causes some items not displayed]]
#[[Pos3/5/FNB: Price decimal in barcode sticker|Price decimal in barcode sticker]]
#[[Pos3/5/FNB: "No report found." When I preview report in POS|"No report found." When I preview report in POS]]
 
 
==Others==
#[[Pos3/5/FNB: Printer Unable to Print Summary Counter Receipt|Printer Unable to Print Summary Counter Receipt]]
#[[Pos3/5/FNB: Export Price to Weighting Scale = Weight Class|Export Price to Weighting Scale = Weight Class]]
#[[Pos3/5/FNB: Why can’t I turn on Hamachi VPN?|Why can’t I turn on Hamachi VPN?]]
#[[Pos3/5/FNB: I have already set photo and video link for LCD Customer Display screen but still not showing?|I have already set photo and video link for LCD Customer Display screen but still not showing?]]
#[[Pos3/5/FNB: Reprint receipt always printed from other printer?|Reprint receipt always printed from other printer?]]
#[[Pos3/5/FNB: Creating New Receipt & Payment Voucher is very slow?|Creating New Receipt & Payment Voucher is very slow?]]
#[[Pos3/5/FNB: Import data in Bonus Point Adjustment Error |Import data in Bonus Point Adjustment Error]]
#[[Pos3/5/FNB: Stock Item Listing Qty does not match with other stock reports|Stock Item Listing Qty does not match with other stock reports]]
#[[Pos3/5/FNB: Sales submission error|Sales submission error]]
#[[Pos3/5/FNB: Application error during eDashBoard registration|Application error during eDashBoard registration]]
#[[Pos3/5/FNB: Migrate database to POS 5/F&B error 'Invalid database...'|Migrate database to POS 5/F&B error 'Invalid database...']]
#[[Pos3/5/FNB: Error 1001 on re-installation|Error 1001 on re-installation]]
 
 
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