Cloud Payroll - Missing amount column in Claim Request: Difference between revisions
Cloud Payroll - Missing amount column in Claim Request (view source)
Revision as of 09:32, 28 July 2020
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(Created page with "'''Question :''' When I try to submit my claim request, there was no amount column for me to key in. Why? File:Missing amt claim1.png <u><b>Possible Reason :</b></u> P...") |
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'''Question :''' When I try to submit
[[File:
<u><b>Possible Reason :</b></u>
i. Payroll user has not created any claim type.
ii. The claim type is not active
<u><b>Solution (i):</b></u>
Inform payroll user to create claim types at <span style='color:red'>
After created, you will able to key in your claim amount and other details.
<u><b>Solution (ii):</b></u>
If the claim type is created but still having the same problem, check whether the Claim Type is in Active status or not.
Go to <span style='color:red'>Tools > General Maintenance > Claim Type </span>. Then, make sure the <span style='color:red'>Is Active box </span> is checked.
[[File:Update_Missing_amt_claim2.png |800px]]
After checked, employee user should be able to see the Claim details.
[[File:Update_Missing_amt_claim3.png |1200px]]
By : Lay Swan 190106, P190114
<p><b>Updated by Azirah 200713, P200727</b></p>
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