Troubleshooting: Login error - Invalid LCP Decrypt File: Difference between revisions
Troubleshooting: Login error - Invalid LCP Decrypt File (view source)
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'''Question :''' Why there is an error message prompted “Invalid LCP Decrypt File” when I want to login into AutoCount? What should I do?
<b>Version :</b> 1.8 / 1.9 / 2.0
[[File:Invalid lcp.jpg]]
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<u><b>Possible Reason (1) :</b></u>
Missing of some files that are required for your application to load.
<u><b>Solution (1) :</b></u>▼
▲<u><b>Solution :</b></u>
<span style='color:red'>Reinstall</span> AutoCount.
Those missing file will be re-create after reinstall, and you will able to login into AutoCount.
<u><b>Possible Reason (2) :</b></u>
Antivirus program (Sophos) blocks the AutoCount specific file path.
<u><b>Solution (2) :</b></u>
Add the specific file path into Sophos Antivirus exclusions list.
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