Troubleshooting: Unable to export grid content to excel

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Question: Why can’t I export Ledger grid or any report to excel?



Possible Reason:

This is an access rights issue. You have not been granted access rights to export the grid content to excel.


Solution:

Go to General Maintenance > User Maintenance；


Click on Access Rights



Go to AutoCount Accounting > System> Behaviors > Allow Export Grid Content

Please make sure you have applied the access rights for “Allow Export Grid Content”.



Note: Please contact your administrator for the access rights control.


By: SW 180105, KM 180108, P180115

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