Accounting 2.0 - Prompted Message: Unable send batch mail - No email address found at record 2

Question: When I send batch mail, error message prompted “No email address found at record 2”. Why?

Possible Reason:

Email address of debtor 300-R001 is not maintained.

Solution (1):

1) Go to A/R > Debtor Maintenance, edit on the Debtor 300-R001 and maintain the email address.

2) Go to Debtor Statement and Inquiry again to update the debtor email address. Try to perform the batch mail again, now the batch mail has successfully submitted.

By: Kai Chen 211122, Lay Swan 211127, P211129

Solution (2):

Update to version or later. In these versions, system has improved that can bypass and skip if the email is empty.

You may click on Yes to continue if there is no email address.

By: Lay Swan 220523, P220525

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