Accounting 2.0 - License: What should I do if the email address that registered for License was unable to login

From AutoCount Resource Center

Question: Email address registered for license is not valid anymore, I cannot receive verification code to clear the old email address. What should I do?


Answer :

Write a company formal letter and email to the license department (lcp@autocountsoft.com) request for change of ownership email address.

The request letter for change of ownership email address should include:
- Company Name that you registered for the license
- Company Address
- Product ID
- From old email
- To new email
- Signature of person in charge
- Company Stamp

Please refer to the following sample,


Your Company Name
Company Address 1
Company Address 2


Date:


Auto Count Sdn Bhd
B2-3A-01, Level 3A, Block B2,
Meritus @ Oasis Corporate Park,
No.2, Jalan PJU 1a/2, Ara Damansara,
47301 Petaling Jaya, Selangor


Dear Sir/Madam,


CHANGE OF OWNERSHIP EMAIL ADDRESS FOR LICENSE– <<YOUR COMPANY NAME>>
Product ID: XXXXXXXX-XXXX-XXXX-XXXX-XXXX
From Old Email: XXX@XXX.com
To New Email: YYY@YYY.com


Yours faithfully,
For and on behalf of <<Your company name>>


………………………………………………
(Company Stamp & Signature)
Name:
Position:


After license department cleared the old email address, user can go to AutoCount Server > License Setting to input new email and verify.


By: Tian Neng 220907, Lay Swan 220915, P220926



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