Accounting 2.0 - Prompted Message: Error The socket connection was aborted: Difference between revisions
(Created page with "'''Question:''' Why am I not able to open document, error prompted “The socket connection was aborted. This could be caused by an error processing your message or a received timeout being exceeded by the remote host, or an underlying network resource issue.”. File:Socket error1.png <u><b>Possible Reason:</b></u> Unable to connect to AutoCount Server service, most probably you have set an invalid port number, firewall not open or blocked by antivirus. <u><b>...") |
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'''Question:''' Why am I not able to open document, error prompted “The socket connection was aborted. This could be caused by an error processing your message or a received timeout being exceeded by the remote host, or an underlying network resource issue.”. |
'''Question:''' Why am I not able to open document, error prompted “The socket connection was aborted. This could be caused by an error processing your message or a received timeout being exceeded by the remote host, or an underlying network resource issue.”. |
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[[File:Socket error1.png]] |
[[File:Socket error1.png|900px]] |
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<u><b>Solution:</b></u> |
<u><b>Solution:</b></u> |
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1)Right click on AutoCount Server and select AutoCount Server Setting, check the port number, default is 19500. |
1) Right click on AutoCount Server and select AutoCount Server Setting, check the port number, default is 19500. |
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[[File:Socket error2.png]] |
[[File:Socket error2.png]] |
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2)Add port 19500 for TCP Firewall. |
2) Add port 19500 for TCP Firewall. |
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[[File:Socket error5.png]] |
[[File:Socket error5.png]] |
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4) |
4) Restart AutoCount Server Services, and re-login AutoCount.<br/> |
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Latest revision as of 03:06, 9 August 2023
Question: Why am I not able to open document, error prompted “The socket connection was aborted. This could be caused by an error processing your message or a received timeout being exceeded by the remote host, or an underlying network resource issue.”.
Possible Reason:
Unable to connect to AutoCount Server service, most probably you have set an invalid port number, firewall not open or blocked by antivirus.
Solution:
1) Right click on AutoCount Server and select AutoCount Server Setting, check the port number, default is 19500.
In the account book, go to Tools > Options > General > Miscellaneous, make sure the port is 19500.
2) Add port 19500 for TCP Firewall.
3) Set up an exception for the Antivirus.
4) Restart AutoCount Server Services, and re-login AutoCount.
Note: Please seek assistance from your software dealer if the problem still persists after performing the suggested steps.
By: Cit Ta 220314, Lay Swan 220329, P220330
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