Cloud Payroll - Missing amount column in Claim Request: Difference between revisions

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Question : When I try to submit claim request, I can’t find a field to key in amount (as in Figure Q.i). Why?

Possible Reason :

i. Payroll user has not created any claim type. ii. The claim type is not active

Solution (i):

Inform payroll user to create claim types at Tools > General Maintenance > Claim Type .

After created, you will able to key in your claim amount and other details.

Solution (ii):

If the claim type is created but still having the same problem, check whether the Claim Type is in Active status or not.

Go to Tools > General Maintenance > Claim Type . Then, make sure the Is Active box is checked.

After checked, employee user should be able to see the Claim details.

By : Lay Swan 190106, P190114

Updated by Azirah 200713, P200727

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-'''Question :''' When I try to submit my claim request, there was no amount column for me to key in. Why?
+'''Question :''' When I try to submit claim request, I can’t find a field to key in amount (as in Figure Q.i). Why?
-[[File:Missing amt claim1.png]]
+[[File:Update_Missing_amt_claim1.png |800px]]
 <u><b>Possible Reason :</b></u>
-Payroll user has not created any claim type.
+i.	Payroll user has not created any claim type.
+ii.	The claim type is not active
-<u><b>Solution :</b></u>
+<u><b>Solution (i):</b></u>
-Inform payroll user to create claim types at <span style='color:red'>Claim > Claim Type</span>.
+Inform payroll user to create claim types at <span style='color:red'>Tools > General Maintenance > Claim Type </span>.
 After created, you will able to key in your claim amount and other details.
-[[File:Missing amt claim2.png]]
+<u><b>Solution (ii):</b></u>
+If the claim type is created but still having the same problem, check whether the Claim Type is in Active status or not.
+Go to <span style='color:red'>Tools > General Maintenance > Claim Type </span>. Then, make sure the <span style='color:red'>Is Active box </span> is checked.
+[[File:Update_Missing_amt_claim2.png |800px]]
+After checked, employee user should be able to see the Claim details.
+[[File:Update_Missing_amt_claim3.png |1200px]]
 By : Lay Swan 190106, P190114
+<p><b>Updated by Azirah 200713, P200727</b></p>
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