Question : How Existing Yearly Package User Make Payment If Subscription Expired?
If your subscription end date is coming soon / expired, kindly click renew button as below image.
You will receive email notification about subscription end in below time:
• 7 days before subscription end date • 3 days before subscription end date • on Subscription end date • 3 days after subscription end date
After click renew button, system will be pop out below screen for your selection.
• Plan Selection: system will redirect to the purchase order screen to let you to make changes on headcounts or payment frequency before going to payment screen. • Purchase Current Plan & Proceed to Payment: no changes on purchase plan, you can direct to make payment.
Prepared by Winnie 230110, Azirah 230111, P230125
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