Inter-Billing TroubleShooting: Cannot open database ‘AED HALO123’ requested by the login

Question: When creating a new invoice, after I selected the Debtor ‘30-00004’ which involved in Interbilling, the application became not responding, and prompted message “Cannot open database “AED_HALO123” requested by login. The login failed. Login failed for user ‘sa’.

After a while, the same message prompted again.

Possible Reason:

You have assigned a wrong Account Book name for this debtor in Debtor Maintenance.

Solution:

1) Close the new invoice form.

2) Go to File > Manage Account Book, to check the Database Name (for Posting account book) that you used to attach account book.

3) Go to A/R > Debtor Maintenance, edit on the debtor 30-00004, click into the User Defined Field tab and correct the Account Book name.

4) Now you should be able to create Invoice and posted to PI.

By: Park Yao 221216, Lay Swan 221221, P220227

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