Inter-Billing TroubleShooting: Error Locating Server/Instance Specified when create new Invoice

From AutoCount Resource Center

Question: When I create a new invoice, after selected the Debtor ‘30-00004’ which involves Interbilling, the application became not responding, and prompted message “Error Locating Server/Instance Specified”.

Error locating svr1.png

After a while, there is another message “The server was not found or was not accessible”.

Error locating svr2.png

Possible Reason:

You have maintained an incorrect server name for this debtor in Debtor Maintenance.

Error locating svr3.png


1) Close the new invoice form.

2) Go to File > Manage Account Book, to check the Server Name that you use to attach account book.

Error locating svr4.png

3) Go to A/R > Debtor Maintenance, edit on the debtor 30-00004, click into the User Defined Field tab and correct the Server name.

Error locating svr5.png

4) Now you should be able to create Invoice and post to PI.

Error locating svr6.png

By: Park Yao 221216, Lay Swan 221221, P221221

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