Pos3/Pos5/FNB: How to do item return and refund?

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Question :

How to handle item return and refund?

Solution :

1. Login POS system, scan/key in the returned item, click on Qty button on the right, change the quantity value to negative.

2. You will be prompted with Enter Doc No. screen, enter the receipt number of returning item, or click on Search Button to search.

3. Select a refund method, your refund transaction is done.

By: SengHoong 20200519, Jacky 20200628, P200630 [000071]

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