I have done customize receipt for pos , and I selected the report. But the receipt printed still showing the default format and not the edited one?
1. The option setting of "Use XtraReport" is not checked.
2. Set wrong default report.
1. Login your Pos Frontend and go to More Function > Configuration Setting, under Receipt tab tick “Use Xtrareport (Pos Receipt)”.
2. You may have set wrong default report, make sure to set it under Cash Sale.
After that press OK and re-login for the setting to take effect.
By: SengHoong 20200318, Jacky 20200319 
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