Pos: Hold Bill Document Number is invalid

From AutoCount Resource Center

Question: When I click on hold bill for a transaction, system prompts me an error ‘Hold Bill Document Number is invalid’. What should I do?

Hold bill err1.jpg

Possible Reason:

The hold bill numbering format is incorrect. Numbering format for Hold Bill shouldn’t contain ‘– ‘, you must use the format ‘_ ‘or without symbol.


1. Go to More Function (F11) > Configuration Setting.

Hold bill err2.jpg

2. Under General Setting > Hold Bill Numbering Format, remove the ‘-’ format or replace it with ‘_’ and click on OK to save your setting.

Hold bill err3.jpg

3. Click on Yes to re-login POS System. You will be able to save a hold bill now.

Hold bill err4.jpg

By: Faridaa 180320, P180416

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