Pos: Item balance quantity for outlet is different from HQ

From AutoCount Resource Center

Question: Why is item balance quantity in POS different from HQ account book even though I had done POS Sync?

Incorrect qty1.png

HQ Account Book shows that TS3 location has 10 quantities.

Incorrect qty2.png

TS3 POS shows that this item only has 5 quantities. Which the 5 quantities are actually captured from HQ location instead of the outlet’s location (TS3).

Possible Reason:

You have maintained wrong Outlet Location in Terminal Maintenance for the specific terminal.


Step 1: Go to Point of Sale > Maintenance > Terminal Maintenance.

Incorrect qty3.png

Step 2: Select your Terminal, and then click on Edit.

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Step 3: Select the matching Outlet and then click on OK.

Note: When you create new Terminal, system will default the Outlet as HQ, if you didn’t change it to your matching outlet location, then it will sync the HQ item balance quantity to outlet POS.

Incorrect qty5.png

Step 4: Repeat POS Sync once again and then your outlet item balance quantity will be correct.

By: CY 180102, KM 180102, P180115

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