Pos: Sync Error - LoadModuleLicense fails. (Result = RemoteUSBKeyNotFoundError)

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Question : When I do POS Sync, system prompt error message ‘LoadModuleLicense fails. (Result = RemoteUSBKeyNotFoundError)’. Why?

Remote usb not found1.png


Possible Reason :

IP address set at USB Key Setting (in License Control) is different from server IP address. This may happen due to server is connected to Wi-Fi internet connection and its IP address is not stable.

Remote usb not found2.jpg


Solution :

Use fixed server IP address.

Go to Control Panel\All Control Panel Items\Network and Sharing Center

Click on the Wi-Fi name.

Remote usb not found3.png


The following screen will prompt. Click on Properties.

Remote usb not found4.png


Select Internet Protocol Version 4 (TCP/IPv4) and click on Properties.

Remote usb not found5.png


Select option Use the following IP address and you may fix your IP address here.

Remote usb not found6.png


Make sure IP address at USB Key Setting is the same as the IP address that you fixed.

The speed sync should be synced successfully after above action is performed.

Note : Please seek assistance from your software dealer if the problem persists after performing the steps as above.


By : Aisyah 180820, Lay Swan 180823, P180823



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