Pos: Unable to print all items in a receipt: Difference between revisions

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Revision as of 02:12, 29 July 2021

Question:

Why my receipt printer is unable to print all the items if I have more than 20 items and some time can't print full receipt? it look like auto cut at some long page.

Possible Reason:

This is due to different printer model may has their own paper size setting.

Solution:

1. First, double check report height, make sure the height is set to 9999.

2. Then go to Control Panel > Device and Printers > right click at the printer > Printer Properties.

3a. Go to General tab > Preferences... > Layout tab > Advanced... > Choose the paper size to Printer 80(72.1) x 3276 mm > OK

3b. Go to Advanced tab > Printing Defaults... > Layout tab > Advanced... > Choose the paper size to Printer 80(72.1) x 3276 mm > OK

3c. Go to Device Setting tab > Choose the Manual Paper Feed: Printer 80(72.1) x 3276 mm > OK

4. Then go to Services (Local) > Print Spooler > Restart the services.

5. You will be able to print all items from your receipt printer.

Note: if you still can’t print all the items in a receipt after performing steps as above, please seek assistance from your software dealer.

By: Faridaa 180316, KM 180413, P180416

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@@ Line 1: / Line 1: @@
+'''Question:'''
-'''Question:''' Why my receipt printer is unable to print all the items if I have more than 20 items?
+Why my receipt printer is unable to print all the items if I have more than 20 items and some time can't print full receipt? it look like auto cut at some  long page.
@@ Line 18: / Line 20: @@
-.	Then go to <span style='color:red'>Control Panel > Device and Printers</span>, then right click at the printer.
+.	Then go to <span style='color:red'>Control Panel > Device and Printers</span> > <span style='color:red'>right click</span> at the printer > <span style='color:red'>Printer Properties</span>.
@@ Line 25: / Line 27: @@
-.	Choose the paper size  to <span style='color:red'>Printer 80(72.1) x 3276 mm</span>
+a.	Go to <span style='color:red'>General</span> tab > <span style='color:red'>Preferences...</span> > <span style='color:red'>Layout</span> tab > <span style='color:red'>Advanced...</span> > Choose the paper size  to <span style='color:red'>Printer 80(72.1) x 3276 mm</span> > <span style='color:red'>OK</span>
+b.	Go to <span style='color:red'>Advanced</span> tab > <span style='color:red'>Printing Defaults...</span> > <span style='color:red'>Layout</span> tab > <span style='color:red'>Advanced...</span> > Choose the paper size  to <span style='color:red'>Printer 80(72.1) x 3276 mm</span> > <span style='color:red'>OK</span>
+c.	Go to <span style='color:red'>Device Setting</span> tab > Choose the Manual Paper Feed: <span style='color:red'>Printer 80(72.1) x 3276 mm</span> > <span style='color:red'>OK</span>
 [[File:Print all item3.png]]