Troubleshooting:A/R Receive Payment – The confirmation window (OK/Cancel button) not appeared when copy from other Payment

From AutoCount Resource Center

Question: When I create new A/R Receive Payment and select Copy Payment > Copy from Other Payment, why there is no confirmation (OK/Cancel) button?

Version: 1.8 / 1.9

Missing ok button1.png


Possible Reason:

Your computer display setting (scale and layout) is not 100% (larger than 100%, causing certain parts not fully displayed on screen).

Missing ok button2.png


Solution(1):

Update to version 1.9.11.77 or above.
This issue already fixed even you are using Display other than 100%.


Solution(2):

If you do not wish to update version, change your computer display scale and layout to 100%.

Go to Windows search Change the resolution of the display – Scale and layout – Select 100%.

Missing ok button3.png


Missing ok button4.png


Re-login AutoCount, now you should be able to see the OK/Cancel button and successfully copy from the selected AR payment.

Missing ok button5.png


By: Angel 220708, Lay Swan 220726, P220725



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